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Recrutement d’un consultant développeur chatbot Virtual assistant RPA

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Date de clôture : 17 février 2020

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REQUEST FOR EXPRESSIONS OF INTEREST

Chatbot Virtual Assistant RPA Developer

AFRICAN DEVELOPMENT BANK

Southern Africa Regional Development and Delivery Office

339 Witch-Hazel Street, Highveld Extension 78, Centurion 0157, South Africa.

Corporate IT Services Department (CHIS)

E-mail : IT_Recruitment@AFDB.ORG

Telephone : +27 12 003 6900

  1. INTRODUCTION :

The African Development Bank (AfDB) hereby invites Individual Consultants to indicate their interest in the following Assignment : “Chatbot Virtual Assistant RPA Developer”. The Consultant will be based in AfDB’s Southern Africa Regional Development and Business Delivery Office (RDGS) in Centurion, South Africa.

  1. OBJECTIVE :

The objective of this consultancy hiring is to attract an individual consultant who is highly skilled in AI Chatbot virtual assistant development to support the AFDB corporate wide virtual assistant project. In specific :

  • AFDB is looking for an AI based intelligent Bot RPA (Robotic Process Automation) specialist for an immediate need. The consultant will provide expert level support to design and implement AFDB Bot and RPA, and eventually AFDB Virtual Assistant solutions ;
  • The consultancy objectives are to take a phased approach to perform business review for AFDB business processes starting from Corporate Services Complex which include Human Resources, Information Technology, Language Services, General Services and Medical Services. Then extended to AFDB corporate-wide ;
  • The overall objective is to have a Smart Shared Service Center using RPA based process reengineering design integrating AFDB virtual assistant solution ;
  • AFDB is in the middle of a digital transformation. The consultant will provide engineering know-how to AFDB Virtual assistant, RPA, and AI Chatbot projects. As part of this assignment, the consultant will develop new corporate service process that is digital by default and that is aligned with AFDB digital strategy and Enterprise Architecture. The Consultant will be a Technical Lead for Virtual Assistant, RPA and AI Project.
  1. DUTIES :

The Consultants duties will include, but not limited to, the following :

  • The specific tasks of the consultancy services are the following :
  • Take a phased approach to perform an end to end business process review for AFDB corporate services – HR, shared services, call center, IT service desk, General services, procurement services, etc ;
  • Provide guidance in the definition of solution design practices and standards that link back to industry best practices, ISO, ITIL, etc ;
  • Redesign the selected process to be an RPA and Bot centric process that is integrated with virtual assistant and AI ;
  • Support AFDB Enterprise Architecture (EA) including Business Architecture, Information Architecture, and Technology Architecture to ensure EA has an integrated view to address business and technical needs. Design virtual assistant , RPA, and Bot architecture so it can be integrated with AFDB EA..;
  • Designing RPA process solutions in accordance with standard RPA design principles and conventions (Robotic Operating Model) ;
  • Design a roadmap for a customized platform and business solution for AFDB RPA, virtual assistant, and Chatbot ;
  • Develop and implement the solution for AFDB RPA, virtual assistant, and Chatbot ;
  • Development and support of the platform and automated data integration services ;
  • Design, development and testing of data integration services and APIs with other AFDB enterprise systems: SAP HRM, SAP Success factors, IT service desk, corporate directory, AFDB Portal, and other systems ;
  • Design, development and testing of AFDB RPA, virtual assistant, and Chatbot self-service features ;
  • Facilitate local Help Desk function; provide support to users of telecommunications and IT tools ;
  • Prepare a comprehensive project plan, RFP document for the procurement of AI Chat-Bot solution and participate in the tender evaluation process.
  1. DELIVERABLES :
  • Chatbot, RPA, Virtual Assistant architecture and integration for AFDB ;
  • AS-IS business process ;
  • To be business process that is RPA and virtual assistant enabled ;
  • Databases and system integration guidelines ;
  • APIs and integrated solutions ;
  • Requirements Specification Document and Virtual Assistant Use Cases ;
  • Project Plan, RFP document and Project progress reports ;
  • Building/training technical team/specialists.
  1. The Corporate Information Technology Services Department (CHIS) invites Individual Consultants to indicate their interest in providing the above-described services. Interested Consultants shall provide information on their qualifications and experience demonstrating their ability to undertake this Assignment (CV, reference to similar services, experience in similar assignments, etc.).

  1. PROFILE OF THE CONSULTANT :
  • Master degree in Computer Science, software engineering or relevant area ;
  • Hands-on experience in Bot, RPA and/or virtual assistant development with at least 05 years’ experience in similar assignment with NLP expertise ;
  • Expert level knowledge in web, mobile and Open source development ;
  • Technical knowledge on leading automation tools, e.g., Blue Prism and UiPath ;
  • Excellent software development background, e.g C#, C++, Java, .NET ;
  • Programming knowledge on HTML, JavaScript (or any scripting language) ;
  • Experience with Databases (SQL or NoSQL) often preferred ;
  • Python master, React guru, or AWS ops ninja or full stack dev. will be a plus ;Bonus if you have experience with ML infrastructure / backend / frontend support ;
  • Proven experience in translating data into actionable business insight ;
  • Ability to document and analyze business process flows to propose and implement improvements. Experience with Agile development methodology ;
  • Ability to communicate and produce reports either in English or French.
  1. The eligibility criteria, the establishment of a short list and the selection procedures shall be in conformity with the Bank’s procedures for the acquisition of consulting services funded by the administrative or capital expenditure. Please, note that interest expressed by a Consultant does not imply any obligation on the part of the Bank to include him/her in the shortlist ;
  2. The estimated duration of services is six (06) months renewable and the estimated starting date is 1st March 2020 ;
  3. Interested Individual Consultants may obtain further information at the address below during the Bank’s working hours: from 08:00 to 17:00 hours, Abidjan Local Time ;
  4. Expressions of interest must be received by email at the address below no later than Monday 17th February 2020 at 19:00 hours, South African Time and specifically mentioning “Chatbot Virtual Assistant RPA Developer”.

For the attention of : IT Recruitment Team African Development Bank.

Southern Africa Regional Development and Delivery Office Corporate IT Services Department (CHIS).

339 Witch-Hazel Street, Highveld Extension 78, Centurion 0157, South Africa. Tel: +27 12 003 6900

Email : IT_Recruitment@AFDB.ORG

  1. ESTABLISHMENT OF THE SHORT LIST :

A shortlist of three to six individual consultants will be established at the end the request of expressions of interest. The consultants on the shortlist will be judged on the following criteria on the basis of their updated resume.

i.Level of education in general10%
ii.Educational level compared to the field of mission15%
iii.Years of experience in general15%
iv.Number of years of experience relevant to the mission60%
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