airBaltic recrute un conseiller de vente et de service dans le centre d’appels (compétences en finnois)

We will entrust you to :

• Answer customer phone enquires according to Service standards ;
• Make, handle and process reservations following ticketing rules and procedures ;
• Check and handle incoming customer enquiries by fax and e-mail ;
• Check and handle reservation system queues ;
• Sell airBaltic ancillary products and services ;
• Issue airBaltic traffic documents in accordance with airBaltic rules and procedures ;
• Support Travel agencies and Partner airlines with relevant information ;
• Process sales reports according to procedures.

What You will need to succeed :

• Fluent in Finnish and English ;
• Latvian and/or Russian language knowledge will be as a preference ;
• Excellent interpersonal and communication skills ;
• Customer service oriented person ;
• Team player ;
• Ability to work under pressure ;
• High sense of responsibility and problem solving skills ;
• Computer literacy.