airBaltic recrute un conseiller de vente et de service dans le centre d’appels
Apply for Sales and Service Advisor in Call Centre/ Pārdošanas un apkalpošanas konsultants/-e and add your own magic to our customers` experience. You will be a proud airBaltic ambassador, taking inbound calls from new and existing customers, booking flights, assisting in any queries and engaging with our frequent flyer members. You will be responsible to make every customer feel valued and individual to us. If you are deeply motivated by customer care and outstanding communication skills you are the right person.
We will entrust you to :
- Answer customer phone enquiries according to Service standards ;
- Make, handle and process reservations following ticketing rules and procedures ;
- Check and handle incoming customer enquiries by fax and e-mail ;
- Check and handle reservation system queues ;
- Sell airBaltic ancillary products and services ;
- Issue airBaltic traffic documents in accordance with airBaltic rules and procedures ;
- Support Travel agencies and Partner airlines with relevant information ;
- Process sales reports according to procedures ;
- Assist with customer queries in airBaltic social media channels (Facebook and Twitter).
What You will need to succeed :
- Fluent in Latvian, Russian and English ;
- Excellent interpersonal and communication skills ;
- Customer service oriented person ;
- Team player ;
- Ability to work under pressure ;
- High sense of responsibility and problem solving skills ;
- Computer literacy ;
- Understanding of social media channels and its role in customer communication will be an advantage.