REQUEST FOR EXPRESSIONS OF INTEREST
AFRICAN DEVELOPMENT BANK
Avenue Joseph Anoma, 01 B.P. 1387, Abidjan, CÔTE d’IVOIRE
Corporate IT Services Department (CHIS)
E-mail: IT_Recruitment@afdb.org
Telephone: (+225) 20 26 22 61/ (+225) 20 26 25 83
- Expressions of interest are being requested for: Adoption and Change Management (ACM) Expert
- Brief description of the Assignment:
The African Development Bank is looking for Adoption and Change Management assistance in order to develop the right approach with the deployment of Office 365 within the bank.
The Adoption and Change Management (ACM) expert will provide guidance and strategies to change the way employees work so that the Bank can realize business value from its Microsoft technology investment.
- Department issuing the request: Corporate Information Technology Services (CHIS) ;
- Place of assignment: Abidjan /Cote D’Ivoire ;
- Duration of the assignment: Three (03) months ;
- Tentative Date of commencement: 17 June 2019 ;
- Detailed Terms of reference for the assignment: The TOR are in annex 1 below ;
- Deadline for applications: Wednesday 29 May 2019 at 17h00 Abidjan local time ;
- Applications to be submitted by email to: IT_Recruitment@AFDB.ORG ;
- Any questions and requests for clarifications may be sent to: IT_RECRUITMENT@AFDB.ORG
- Establishment of the Short List :
A shortlist of three to six individual consultants will be established at the end the request of expressions of interest. The consultants on the shortlist will be judged on the following criteria on the basis of their updated resume.
| General qualifications and adequacy for the assignment to be undertaken | 35% | |
| Similar experience in the area of expertise of the assignment | and | 45% |
| understanding of TOR | ||
| Experience with the Bank and/or multilateral donors | 10% |
| Language proficiency | 05% | |
| Knowledge of the region (assignment environment) | 05% | |
The eligibility criteria, the establishment of a short list and the selection procedure shall be in conformity with the Bank’s procedure for the acquisition of consulting services funded by the Administrative or Capital expenditure. Please, note that interest expressed by a Consultant does not imply any obligation on the part of the Bank to include him/her in the shortlist.
Annex 1: terms of refrence
Recruitment of adoption and change management (acm) expert
Background :
The African Development Bank Group (AfDB) is a regional multilateral development finance institution established in 1963 with a mandate to further the economic development and social progress of African countries, individually and collectively.
The Bank has approximately over 2000 staff members, who have been recruited from a wide geographic area only limited by membership in the Bank. There are currently 80 different nationalities from Africa, Asia, Europe and the Americas represented within the Bank making the institution multicultural in every sense of the word. The Bank has two official languages: English and French. It co-operates with a large network of international development partners.
Corporate Information Technology Services Department (CHIS) :
The strategic objective of the Corporate Information Technology Services department (CHIS) at the Bank is to align the IT delivery strategy along with the Bank’s business strategy, to increase the organizational effectiveness through efficient use of the Information Systems (IT). Under the leadership of the Bank’s Information System’s Director, CHIS department is mandated by the Bank to deliver the best possible IT services for the Bank staff, and help achieve the results that will get the Bank closer to accomplishing its development goals.
Context :
African Development Bank is looking for Adoption and Change Management assistance in order to develop the right approach with the deployment of Office 365 within the bank.
The Adoption and Change Management (ACM) expert will provide guidance and strategies to change the way employees work so that the Bank can realize business value from its Microsoft technology investment.
Project objectives and scope :
Objectives :
The objectives of the project are to achieve the following:
- An improved understanding of technology adoption challenges and the key next steps ;
- Resolution of a specific adoption issue that was defined at the onset and is addressed over the course of the engagement ;
- A defined roadmap to successful usage and adoption of new ways of working with Microsoft technology ;
- Identification and awareness of methods, tools, and the ability to measure the impact of behavioral change ;
- An enhanced capability to continue to drive behavioral change and measure its potential benefit on your own
Scope :
This engagement is comprised of three major milestones: a kickoff at the beginning, a
progress review midway through the engagement, and a closeout meeting at the end of the engagement.
Deliverables that require formal review and acceptance (a process described in the Deliverable acceptance process section) are indicated in the following sections.
Kickoff :
During the project kickoff, the team (Consultant and the Bank) will define the focus of the activities of the ACM expert and the Bank team. These activities would typically align to the following elements of the people side of change:
- Defined business outcomes, behavioral changes, and people impact ;
- Assessment of change management risk and cultural considerations ;
- Sponsorship, governance, and the change network ;
- Coaching and change management capability building ;
- Communications ;
- Training ;
- Measurement, reinforcement, and sustainability of change Behavioral insights strategy ;
- Resistance management ;
- Rewards and recognition ;
- Implementation planning ;
- Methods to connect change to outcomes.
Category
Consultant activities The activities to be performed
by the Consultant
AfDB activities The activities to be performe
by the AfDB Team
Description :
- Facilitate the kickoff meeting ;
- Present the recommended ACM approach ;
- Document engagement activities determined in collaboration with the Customer ;
- Perform the activities agreed upon in the kickoff ;
- Attend and participate in the kickoff meeting ;
- Assign project initiation and responsibilities to accountable Customer leadership and establish target completion dates ;
- Staff the project with the required Customer resources in the time frames that were agreed upon in the kickoff.
Deliverables :
Name :
Project approach document
Description :
Documents agreement reached between the Consultant and the Bank on the desired activities and key success factors of the engagement.
Acceptance
esponsibility required?
Yes
Consultant
Progress review :
Midway through the engagement, the ACM Consultant will check in with the Bank to track progress compared to the project activities and adjust as necessary.
After the progress review, the ACM consultant will continue performing the engagement activities.
Category :
Consultant activities The activities to be performed by the consultant
Customer activities The activities to be performed by the AfDB Team
Description :
- Perform the activities agreed upon in the kickoff ;
- Facilitate meeting ;
- Track the status of project activities and adjust accordingly ;
- Attend meeting ;
- Provide resources and information needed to complete the project activities.
Close out :
At the end of the engagement, when the activities have been completed, the ACM consultant will provide the Customer with the project results and recommended next steps.
Category :
Consultant activities The activities to be performed by the consultant
Customer activities The activities to be performed by the AfDB Team
Description :
- Perform the activities agreed upon in the kickoff meeting and discussed in the progress review meeting ;
- Facilitate meeting or exchange of information virtually (e.g. via email) ;
- Document the project results and the recommended next steps ;
- Attend and participate in the closeout meeting ;
- Provide feedback on engagement activities.
Deliverables
Name
Closeout document
Description :
Documents completed activities and recommended next steps for the Bank’s ACM program.
Acceptance
Responsibility required?
Yes
Consultant
Deliverable acceptance process :
During the project, the consultant will submit certain deliverables (listed in the scope section as deliverables with “Acceptance required?” equal to “Yes”) for the Bank’s review and approval.
Within three business days of the date of submittal, the Bank is required to:
- Accept the deliverable by signing, dating, and returning a service deliverable acceptance form, which can be sent by email, or by using (or partially using) the deliverable, Or
- Reject the deliverable by notifying the Consultant in writing.
Deliverables shall be deemed accepted unless the written rejection notification is received by the consultant in the timeframe specified.
If a rejection notification is received, the consultant will correct problems with a deliverable that are in scope for the project, after which the deliverable is deemed accepted.
Problems that are outside the scope of this SOW, and feedback provided after a deliverable has been accepted, will be addressed as a change request, managed as described in the Change management process section.
Profile of the consultant :
- At least Master’s degree in Change Management, Communications, Information Management, Marketing, Journalism or Information Knowledge Management ;
- Minimum of 5 years of relevant professional experience in change management, communications on Information and communications technology field gained with similar multinational, major private or public institutions ;
- Excellent spoken and written French or English, with a working knowledge of the other language ;
- Knowledge on Customer Relationship Management, Account Management on IT, Change Management Frameworks (ADKAR, etc) will be added advantage ;
- Ability to think strategically and rapidly analyze diverse information from various sources ;
- Experience using digital and social media to stimulate conversations with user community, develop strategies to position across different means of communications ;
- Ability for teamwork in a multicultural environment ;
- Significant experience in Communications Strategy, Planning, and Execution and in-depth proficiency at a level sufficient to assist, consult, or lead others in the planning, development, and execution of communications strategies for complex projects ;
- Client Orientation – Maintains client relationships in the face of conflicting demands or directions and provides evidence-based advice and solutions based on sound diagnosis and knowledge ;
- Strong ability to see newsworthy stories quickly and easily ;
- Experience in creating engaging social media assets and image editing ;
- Good understanding of the issues relating to Human Resources and Corporate Services management in an international arena ;
- Ability to analyze complex information quickly and simply for audiences ,;
- Good political and personal judgment.
Duration :
The assignment duration is three (03) months.
Location :
The work will be carried on at the Bank’s headquarter at Abidjan, Ivory Coast.
Reporting line :
The consultant will work closely with the Bank project manager, sponsor, and other designees to manage project problems, risks, and change requests.
Remuneration :
The consultant will receive a monthly lump sum rate based on his/her experience. No additional benefits or per diem will be paid. The individual consultant is responsible for his/her own health insurance and own accommodation costs.