Concern Worldwide recrute un responsable d’appui aux programmes, Bangui, RCA



Salary : €11,063 – €11,063

Based in Country : Central African Republic

Job Title : Programme Support Officer

Contract Type : Volunteer

Annual Allowance : e5,000

Benefits : Please see attached

Closing Date : 4 November 2020

About the role :

This is a 12 month replacement role with unaccompanied terms based in Bangui, Central African Republic (CAR) with travel to field locations.  This is a volunteer position with an annual allowance of 11,063 euro.

You will report to the Programmes Director, also based in Bangui, and will work closely with the Country Director, Systems Director, Country Finance Manager, Area Coordinators, Grants Development & Compliance Manager, Programme Managers, and M&E Officers.

We would like you to start asap


Your purpose :

The PSO is a multi-faceted support role, liaising with different departments at both head office and field level and providing backstopping support for a number of key processes. The PSO will support all aspects of the programme cycle, including but not limited to:  supporting field teams with programme design development; drafting of expressions of interest, concept notes, programme proposals, and donor reports; setting up and maintaining knowledge management systems; supporting country-wide Monitoring & Evaluation (M&E) functions; developing communication materials, and case-studies, and providing the necessary documentation support to the Senior Management Team (SMT); representing Concern when necessary in the Cluster systems.


You will be responsible for :

Programme Design and Support :

  • Conduct field visits to monitor, review and understand the programmes, identify strengths and weakness and make recommendations for further development ;
  • Work with the Grants Development & Compliance Manager and Area Coordinators to develop and draft expressions of interests, concept notes, proposals, and reports ;
  • Support Programme Director and Country Director in maintaining a donor database and a database of potential national partners ;
  • Support programme teams in organising and implementing activities when required, or covering gaps if necessary ;
  • Support HR and Programmes with recruitment processes ;
  • Help coordinate visits from HQ staff or consultants and accompany English-speaking visitors and advisors to the field ;
  • Collate management responses to reports, evaluations, advisor trip reports etc. and support the programme managers to ensure the plans are implemented ;
  • Provide support to the Programmes Director and Country Director for the filing of documentation, both electronic and hard copy documentation.

Monitoring and evaluation :

  • In collaboration with Programme Director, ensure that M&E plans, database and tools are in place for both development and emergency programmes and follow up to ensure that teams are clear on what information needs to be gathered for monitoring purposes ;
  • Act as the main point of contact between HQ and field M&E teams, ensuring tools are in place, translated and updated for programme monitoring and evaluation ;
  • Support the tracking of project progress against targets ensuring field teams submit information on time and as per plan ;
  • Support in data analysis and review all survey, evaluation and assessment reports and case studies commissioned, supporting to finalise the documents ;
  • Support the Programmes Director to organise programme review workshops ;
  • Work with Programme Managers, and other relevant personnel to further the roll-out of Digital Data Gathering (DDG) across programmes. Support the training of programme teams in M&E processes and DDG more specifically.

Coordination and Public Relations :

  • Support the Programmes Director in executing co-lead responsibilities for the CAR Cash Working Group ;
  • Represent Concern at various fora including  the weekly Humanitarian Forum and national Clusters ;
  • Assist the Senior Management Team to develop country specific papers and reports for profile building and advocacy ;
  • Network with partners and organisations, and especially with organisations that have a sectorial and geographical proximity.

Knowledge and information management :

  • Assist in translating key documents from French to English and vice versa as required ;
  • Improve the storage and dissemination of information within the programme ;
  • Ensure version control of documents and filing of final HQ, donor, and M&E reports and proposals ;
  • Fill-in cluster matrices and information materials with the support of programme teams ;
  • Record and produce the minutes of management and programme meetings or other relevant meetings.  Ensure timely circulation ;
  • Support any research initiatives planned and liaise with the Knowledge Management department in Dublin and PMs for recording knowledge on programme implementation. Support the PMs in gathering and documenting learning ;
  • Produce and improve existing programme maps and visualisations for the better comprehension of our intervention zones.

Communication :

  • Support the Country Director in updating and creating communication materials (the Concern CAR brochure, quarterly update, roll-ups for public events) for local and international communication ;
  • Produce short documents with informative materials for the better understanding of key Concern policies and documents ;
  • Produce case studies, take pictures and write blogs for the Concern website ;
  • Liaise with Dublin and London Communication teams to contribute to communication campaigns and appeals, sending materials for their use or completed work for their review ;
  • Assist national staff to produce good quality communication materials ;
  • Organise Concern’s participation in national NGO events (e.g. World Humanitarian Day, Int’l Women’s Day, World NGO day) 

Cross-Cutting Issues: Gender/Protection/HIV/Disaster Risk Reduction/Environment :

  • Support Programmes Director and liaise with the relevant PMs in implementing and monitoring a more systematic mainstreaming of gender, protection, HIV, Disaster Risk Reduction and environment in programming ;
  • Support programme teams in the reinforcement of the Concern Code of Conduct and associated safeguarding policies, as well as the participation of women in programme activities ;
  • Support Programmes Director and other key Concern personnel on the elaboration and follow-up of the Plan for Effective Emergency Response (PEER), Core Humanitarian Standards and the Complaints Response Mechanism ;
  • Any other tasks as assigned by the Programme Director or the Country Director. 


Your skills and experience will include :

Education, Qualifications & Experience Required :

  • Relevant University Degree in Development Studies, Humanitarian Aid, Nutrition, Public Health, WASH, Food Security/Livelihood or other related discipline ;
  • Fluency in written and spoken French and English, excellent writing and communication skills absolutely essential ;
  • Good understanding of programme design and successful proposal development ;
  • Good understanding of programme cycle management, monitoring and evaluation, including the design and implementation of M&E plans, databases and tools, and the analysis and use of data and results to improve programme quality experience ;
  • Good communication and networking skills with peers ;
  • Experience in effective relationship building and staff development skills (including the ability to motivate, support and mentor colleagues) ;
  • Empathy with Concern’s goals and a commitment to capacity building, protection and participation including Concern’s Code of Conduct and associated safeguarding policies ;
  • Experience working and living in hardship and/or developing country context ;
  • Ability to work under pressure to meet tight deadlines.


We would also like :

  • Experience with gender, equality, disaster risk reduction, HIV &AIDS and protection mainstreaming ;
  • Experience in participatory approaches for programme design and implementation ;
  • Experience in implementing Complaint Response Mechanisms ;
  • Skills in Digital Data Gathering, statistics and statistical analysis software packages ;
  • Analytical and problem solving skills ;
  • Cross-cultural awareness and sensitivity ;
  • Strong proven time management and prioritising skills ;
  • Good team player, flexible, patient and adaptable to a changing environment ;
  • Previous work experience in the central African region, particularly in CAR.


Documents :

Further Links : Where we work

Apply here