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Expressions of interest are being requested for an individual Consultant – Business Processes Expert – Côte d’Ivoire

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6, Avenue Joseph Anoma

01 B.P. 1387 – Abidjan 01

Côte d’Ivoire

Strategy and Operational Policy Department (SNSP)

E-mail : [email protected] Telephone : +225 20262321

Expressions of interest are being requested for an individual Consultant – Business Processes Expert


Brief description of the Assignment : To review and update the Bank Group Operations Business Processes and Procedures Manual

Department issuing the request : Strategy and Operational Policy Department (SNSP)

Place of assignment : The consultant will be based at the Bank Headquarters in Abidjan

Duration of the assignment : 1 January – 30 December 2019

Tentative Date of commencement : 1 January, 2019

Detailed Terms of reference for the assignment : [Attached]

Deadline for applications : 20 November, 2018

Applications  to  be  submitted  to : [email protected];  [email protected];

Aminata Camara Traore ([email protected])

Any questions and requests for clarifications may be sent to: Walter Odhiambo [email protected]; Victoria Chisala [email protected]; Aminata Camara Traore [email protected].


Consultant Business Processes Expert

Terms of Reference


The Strategy and Operational Policies Department (SNSP), in the Senior Vice Presidency complex of the African Development Bank (hereafter the Bank) is responsible for developing corporate vision and strategic perspectives for the Bank and formulating, revising and providing advice on operational policies and procedures. SNSP works across the institution, helping to ensure strategic and policy focus in decision-making, and improving alignment of resources with strategic priorities.

Consistent with common practice among Major Development Finance Institutions, the Bank has maintained an Operations Manual (OM) since 1993, which was revised in 1999 and 2014. The OM is a compendium of documents that serve as authoritative repositories of information on corporate and organizational structures, principles and values, goals and objectives, strategy and priorities, policies and guidelines, business processes, rules, and procedures, including annotated formats and templates of certain operational documents. The OM also codifies the corporate brand of the Bank Group and is an important tool for assuring quality of its work. The manual is organized into the following volumes:

Volume I : Operations Policies, Strategies and Guidelines

Volume II : Operations Business Processes and Procedures

Volume III : Business Manual for Private Sector and Non-sovereign Operations

Volume IV : Operations Manual for Special Funds

Since the last revision in 2014, the Bank has undergone a major organisational restructuring and fine-tuning adjustments1 and formulated/revised a wide range of its operational orientation, policies, strategies, processes, rules, procedures and report templates. A number of recent developments, both internal and external, which are of fundamental importance to the Bank Group operations, but which are not reflected in the current OM, include inter alia the following :

  • Adoption of the High5s: The Bank in 2015 articulated the High5 priorities, which are intended to sharpen the objectives and implementation of the Bank Groups’ Ten Year Strategy (TYS). The High5 priorities are: Light up and Power Africa; Feed Africa; Industrialize Africa; Integrate Africa; and Improve the Quality of Life for the People of Africa. The Bank followed quickly with the development of related strategies and implementation plans
  • Major reorganisations in April 2016 followed by localised adjustments, most recently in September 2017 ;
  • These include the Bank Group Strategy for the New Deal on Energy for Africa (2016-2025); Feed Africa: Strategy for Agricultural Transformation in Africa (2016-2025); Jobs for Youth: Strategy for creating 25 Million Jobs and Empowering 50 Million Youth (2016-2025); Bank Group Regional Integration Strategic Framework (RISF) 2018-2025; Bank Group Industrialization Strategy for Africa (2016-2025) ;
  • The New Development and Business Delivery Model (BDBM): To align with the High5 priorities, the Bank elaborated the Development and Business Delivery Model (DBDM). The new model has entailed : (i) creation of a regional complex with five Regional departments to decentralize the Bank Group further; (ii) establishment of 3 sectors complexes – Energy, Climate Change and Green Growth, Agriculture, Human and Social Development, and Private Sector, Infrastructure and Industrialization; (iii) reorganization of responsibilities for non-sovereign operations (NSOs); (iv) reconfiguring the Economic Governance and Knowledge Management Complex to ensure it supports the intellectual and policy needs of the High5 agenda; (iv) creating of new departments, including the Syndications and Clients Solutions Department and the Energy Financial Solutions, Policy and Regulations Department and new divisions; (iv) scaling up of the decentralization with a significant number of responsibilities and staff moved to the regional offices ;
  • Process Engineering: The Bank Group has undertaken a systematic review of key processes as part of the current transformation. A Delivery Accountability and Process Efficiency Committee (DAPEC) which was set up in 2016, has already undertaken a review of the Bank Group existing business processes, organizational culture, policies and procedures, with a view to streamline and update these processes. The committee has focused its work on key operational and institutional processes3 and has completed re-engineering analysis for 17 processes. New structures such as the Technical Quality Assurance Committee (TQAC), have also been established for this purpose ;
  • Promulgation of the Delegation of Authority Matrices: The 2018 DAM entered into force on 10 August 2018 through the Presidential Directive No.02/2018, intended to supplement the amended 2012 DAM and to support the DBDM. A key feature of the 2018 DAM is the increased authority of managers in the regional and country offices to facilitate timely decision-making.

SNSP is now seeking individual consultancy services to revise and update the 2014 OM to align it with the Bank’s current strategic orientation and business processes. The review will take cognizance of developments, both internal and external, including the ones outlined above. The Consultant is expected to be part of a small review team set up at SNSP for this assignment.

Objectives of the Revision/Update

The objective of the revision/update is to provide the Bank Group with an OM that is up to date (read DBDM compliant), adequately comprehensive and user friendly. This should be an indispensable resource for staff, managers – especially those newly recruited or transferred/promoted to new responsibilities within the organisations. The revised/updated OM will function as a dynamic knowledge base on Bank Group operations policies, strategies, business processes, guidelines, procedures, rules and templates. Being a “living” document, the

  • Operational Processes: Knowledge and Analytical & Advisory Activities (4), Programming Engagement w/Countries & RECs (3), Project Program Development/ Lending (2), Implementation Support Monitoring & Evaluation (6) & Institutional Processes: Human Resources (4), Admin Support (4), Budgeting & Performance Monitoring (3), Resource Mobilization and Partnerships (2)

OM is expected to undergo periodic revisions as policies, strategies and guidelines are changed or new ones adopted. The objectives of the assignment are to :

  • Assemble and review all relevant documentations and references related to the changes in the institutional structure, processes and procedures associated with the DBDM. This will include, but not limited to the 2014 Operational Manual, Board documents on the approval of the new structure, progress reports of the implementation of the DBDM, the 2012 and 2018 DAM and the DAPEC process engineering reports ;
  • Consult with staff and management from different departments/Banks units to ensure that their views and experiences are duly taken on board in the revision of the manual ;
  • Draft/revise the relevant chapters of the OM and ensure that they are up-to date and are DBDM compliant ;
  • Construct an online searchable OM, with links and embedded references between all policies and strategies. This will allow for rapid and easy identification of policies, strategies and procedures ;
  • Design and test a platform for hosting the revised/updated OM ;
  • Carry out a clean-up exercise to ensure that the listing of policies, strategies and guidelines; prepare nomenclature, definitions, classification requirement and standards (with approval authority) for policies, procedures, strategies and other directional documents ;
  • Process the revised/updated OM through the Bank review and approval processes and initiate steps for the dissemination of the OM.

The specific roles/responsibilities of the Business Processes Expert will be limited to Volume II of the OM, which deals with the business processes, procedures and rules for public/sovereign operations. Under general guidance of the Director, SNSP and the supervision of the Task Manager, the consultant will :

  • Assemble, review and incorporate, as may be appropriate, all the documents/references/material related to Volume II of the Operations manual ;
  • Lead consultations with staff, management and other relevant stakeholders to solicit views and perspectives on the OM ;
  • Review and redraft eight 4 of the nine current chapters of Volume II of the Operations Manual and prepare all the necessary materials (including checklists, annotated outlines and templates) ;
  • Work with the Policy and Strategy expert and the relevant Bank Departments to draft Chapter 2 of Volume II of the Operations Manual – Economic and Sector Work (ESW) ;
  • Work with the Task Manager to process the revised OM through the Bank’s review system for validation and approval ;
  • The eight chapters to be reviewed and updated are: Chapter 1- Bank Group Guiding Principles; Chapter.

Country and Regional Programming; Chapter 4 – Bank Operations Identification; Chapter 5-Project Preparation Process; Chapter 6 – Project Appraisal Process; Chapter 7 – Negotiations, Board Presentation and Loan Approvals; Chapter 8- Project Implementation and Supervision; Chapter 9- Project completion Reporting.

  • Contribute to the review and dissemination of Volume II of the Operations Manual.

Expected Deliverables

The following are the key deliverables for this assignment :

  • An inception/approach paper including a detailed work programme and outline of Volume II of the Operations Manual in 4 week after assuming duty ;
  • A draft operations manual by 30 July 2019 ;
  • A final Volume II of the Operations Manual by 30 November 2019.

Consultant Qualifications

The Bank is looking for an experienced consultant with the following characteristics and qualifications :

  • Minimum of a Master’s degree or its university equivalent in Economics, Macroeconomics or Development Economics, Finance, Strategic Management, Engineering, systems analysis and design or related development fields ;
  • A minimum of 8 years work experience of which 3 must have been in public sector lending in a multilateral development banking institution ;
  • Extensive experience with the policy, strategy and operational landscape of multilateral development institutions. Knowledge of the African Development Bank and its operations would be an added advantage ;
  • Experience in working with major financial institutions in driving efficiency and effectiveness improvement across functions and processes. Prior experience with Operational Manuals will be an added advantage ;
  • A committed project leadership team with personal experience working in Africa with both public and private sector leaders.

Time Schedule for Deliverables and Reporting Requirements

The period for this assignment is 12 calendar months with key timelines as shown below.

Commencement of assignment1 January 2019
Submission  of  Inception  report  and  Work30January 2019
Submission of draft OM30July 2019
Submission of Final OM30 November 2019

5.2 The consultant shall report to the Director, SNSP. Day-to-day management of the consultancy shall be assured by a person designated by the Director. Reports and all correspondence will be sent to:


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