Role Summary/Purpose:
All activities providing the necessary support of customer issue. This can include repairs, technical support or a field service or other service request. Also involves providing the necessary support on pre- and post-contractual administration & management, and the Management of claims.
Essential Responsibilities:
Own the resolution of post-sales technical customer issues. Manage Warranty and Guarantee Programs for assigned customers, consistent with General Terms Agreements and Company Policies. Responsible for accurate and timely settlement of all Warranty and Guarantee claims from assigned customers. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams. Contributes to the development of an operational year plan for own department activities of the team. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working. Contributes to plan of larger unit. Communicates across direct organization. Coordinating maintenance activities for the customer and planning for inspections. Position will require frequent travel to customer site within Algeria or be based permanently in customer site.
Qualifications/Requirements:
Bachelor’s degree from an accredited university or college (Preferably Engineering). (or a high school diploma / GED with at least 4 years of experience in Services. Minimum of 2 additional years of experience in services.
Desired Characteristics:
Strong oral and written communication skills. Strong technical skills. Strong interpersonal and leadership skills. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills.