HIAS is looking for IT Officer – Nairobi,  Kenya

 

 

Context :

HIAS seeks an IT Officer to provide technical support to users in all areas related to personal Computers (PC), PC related hardware/software, E-Mail, mobile voice/data devices,, network and Internet services for its offices in the country. User support includes, but is not limited to: all device related peripherals; software; enterprise class applications; and audio visual components, video conferencing and basic account administration. S/he provides end user assistance in-person at their location, via telephone, or using an electronic medium such as email, chat or remote support tools, and equally supports, manages and administers the local area network (LAN), wide area network (WAN) and respective equipment (servers, routers, wireless, etc.), including all manners of maintenance for both hardware and software (TCP-IP, DNS, Operating System, etc.).

This role reports into the HQ IT department. Please submit your CV if you are a citizen of Kenya or possess Kenyan work authorization.

 

 

Essential Functions :

• Provides technical support to users for IT related hardware and software;
• Supports and administers the local area network (LAN), Internet services and respective equipment (servers, routers, wireless, etc.), including all manners of maintenance of its associated hardware and software;
• Ensures the daily optimal performance of all computer systems;
• Installs, purchase, troubleshoots, and repairs hardware and software according to the standards set by HIAS’ Information Technology Department;
• Maintains up-to-date inventory of computer equipment and software and provides information to management to support budgetary decisions;
• Maintains, repairs or replaces computing device related peripherals;
• Diagnoses and corrects problems with PC hardware and software and with mobile voice/data units; Coordinates vendor support where necessary;
• Keeps individuals informed as to the status of their request for IT assistance;
• Sets up equipment and accounts for employee use, ensuring installation of appropriate software. At the same time, ensures that all equipment is returned and accounts terminated when employees leave;
• Confers with management, HQ IT peers, and employees to establish requirements for new systems or enhancements to processes;
• Provides technical guidance and advice to country office management;
• Instructs and provides training to employees in the proper use of IT related software and hardware;
• Maintains close coordination with HQ IT peers to implement global IT projects;
• Other duties as assigned.

 

 

Qualifications and Requirements :

•  Must be a citizen of Kenya or possess Kenyan work authorization;
•  Bachelors Degree in Computer Science, Information Technology or related field;
•  A+ certification or network certification preferred;
•  A minimum of five (5) years in technology support environment;
•  Previous experience in NGOs highly desired;
•  Ability to travel to other office locations in the country, as needed;
•  Experience in Microsoft 365 platform;
•  Written spoken fluency in English;
•  Availability to work occasional after-hours and weekends for IT related projects.