International Staffing Company recrute un responsable de la réception et de l’administration, Dakar, Sénégal
Context :
Our client is a subsidiary of a leading international energy (power, oil & gas) and infrastructure conglomerate with business operations in over 38 countries across Africa, Europe, The Middle East and Asia. As the Front Desk and admin Officer, you have a multifunctional role which incorporates Admin functions and Client management.
Key deliverables :
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided ;
- Meet & Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations ;
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments ;
- Hear and resolve complaints from customers/clients or the public ;
- Maintain proper & orderly documentation/filing for all internal &external clients ;
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries ;
- Analyze data to determine answers to questions from customers or members of the public ;
- Schedule appointments and maintain and update appointment calendars ;
- Supervision of Office Assistants in respect of janitorial services whilst maintaining the lobby or reception area ;
- Taking messages and relaying them to the relevant department/companies ;
- Attend to ad hoc duties as advised by Line Manager ;
- Coordinate Courier & Mail handling (in-coming and out-going) ;
- Stationery Management (call cards, ID Access etc.) ;
- Maintain office filing and storage systems ;
- Monitor and order office supplies through Procurement / Finance ;
- Coordinate with group procurement on purchase of cards and gifts for staff (anniversary, birthday etc.) and ensuring delivery ;
- Take action to reduce costs that are focused on creating greater efficiencies, economies of scale or better-quality resources for a project team, department, or business unit ;
- Processes to provide quality customer service Perform other duties and assignments as required.
Profile :
Qualification/Experience :
- First degree from a reputable University ;
- Minimum of 1- 2 years cognate working experience in a similar role within a corporate Organization.
Personality Traits :
- Ability to work in a fast-paced corporate environment ;
- Ability to handle high volume switchboard /telephone/ reception duties ;
- Proven experience as front desk representative, agent or relevant position ;
- Knowledge of office management and basic bookkeeping ;
- Excellent knowledge of MS Office (especially Excel and Word) ;
- Strong communication and people skills ;
- Good organizational and multi-tasking abilities ;
- Problem-solving skills ;
- Customer service orientation ;
- Ability to work independently and under pressure ;
- Proficient in English (oral and written).
Working Relationships :
- All Staff ;
- Companies/Departments ;
- Visitors ;
- Clients and Vendors.
Closing date : 1 March 2020