International Staffing Company recrute un responsable de la réception et de l’administration, Dakar, Sénégal

 

Context :

Our client is a subsidiary of a leading international energy (power, oil & gas) and infrastructure conglomerate with business operations in over 38 countries across Africa, Europe, The Middle East and Asia. As the Front Desk and admin Officer, you have a multifunctional role which incorporates Admin functions and Client management.

Key deliverables :

  • Provide information about establishment, such as location of departments or offices, employees within the   organization, or services provided ;
  • Meet & Greet persons entering establishment, determine nature and purpose   of  visit, and direct or escort them to specific destinations ;
  • Operate telephone switchboard to answer, screen, or   forward calls, providing information, taking messages, or scheduling appointments ;
  • Hear and resolve complaints from customers/clients or the public ;
  • Maintain proper & orderly documentation/filing for all internal &external clients ;
  • Collect, sort, distribute, or     prepare mail, messages, or courier deliveries ;
  • Analyze data to determine answers to questions from customers or   members of the public ;
  • Schedule appointments and maintain and update appointment calendars ;
  • Supervision of Office Assistants in respect of janitorial services whilst maintaining the lobby or reception area ;
  • Taking messages and relaying them to the relevant department/companies ;
  • Attend to ad hoc duties as advised by Line Manager ;
  • Coordinate Courier & Mail handling (in-coming and out-going) ;
  • Stationery Management (call cards, ID Access etc.) ;
  • Maintain office filing and storage systems ;
  • Monitor and order office supplies through Procurement / Finance ;
  • Coordinate with group procurement on purchase of cards and gifts for staff (anniversary, birthday etc.) and ensuring delivery ;
  • Take action to reduce costs that are focused on creating greater efficiencies, economies of scale or better-quality resources for a project team, department, or business unit ;
  • Processes to provide quality customer service Perform other duties and assignments as required.

Profile :

Qualification/Experience :

  • First degree from a reputable University ;
  • Minimum of 1- 2 years cognate working experience in a similar role within a corporate Organization.

 

Personality Traits :

  • Ability to work in a fast-paced corporate environment ;
  • Ability to handle high volume switchboard /telephone/ reception duties ;
  • Proven experience as front desk representative, agent or relevant position ;
  • Knowledge of office management and basic bookkeeping ;
  • Excellent knowledge of MS Office (especially Excel and Word) ;
  • Strong communication and people skills ;
  • Good organizational and multi-tasking abilities ;
  • Problem-solving skills ;
  • Customer service orientation ;
  • Ability to work independently and under pressure ;
  • Proficient in English (oral and written).

 

Working Relationships :

  • All Staff ;
  • Companies/Departments ;
  • Visitors ;
  • Clients and Vendors.

 

Closing date : 1 March 2020

 

Apply here