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IOM seeks to recruit a business analyst  movement operations – Manila, Philippines

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IOM seeks to recruit a business analyst  movement operations – Manila, Philippines

Position Title : Business Analyst Movement Operations

Duty Station : Manila, Philippines

Classification : Professional Staff, Grade P2

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 09 December 2018

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged. For the purpose of the vacancy, the following candidates are considered as first-tier candidates:

Internal candidates :

Qualified applicants from the following NMS countries:

Antigua and Barbuda, Bahamas, Cook Islands, Cuba, Cabo Verde, Djibouti, Fiji, Micronesia (Federated States of), Gabon, Grenada, Guyana, Iceland, Kiribati, Comoros, Saint Kitts and Nevis, Lao People’s Democratic Republic, Saint Lucia, Lesotho, Libya, Montenegro, Marshall Islands, Mauritania, Namibia, Nauru, Papua New Guinea, Palau, Paraguay, Solomon Islands, Seychelles, Suriname, Sao Tome and Principe, Eswatini, Timor-Leste, Tonga, Tuvalu, Holy See, Saint Vincent and the Grenadines, Vanuatu, Samoa

Context :

Since its inception in 1951, IOM has organized the international transport of more than 15 million migrants and refugees. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. International movements of migrants and refugees occur from nearly every IOM mission in the world. Movement programmes account for more than 25% of IOM’s operational budget.

The position is based in Manila Administrative Centre (MAC), headed by the Director of MAC. Information and Communications Technology (ICT) is one of the divisions with its operations delocalized to MAC.

Under the overall supervision of the Business Relationship Manager, and direct supervision of the Head, Business Process and close coordination with the Senior Movement Operations Manager and Information Management Officer of Resettlement and Movement Management Division (RMM),Resettlement and Movement Management Division (), the incumbent will be responsible for the alignment of the Movement Systems and the Business Processes in coordination with RMM management and the subject matter experts for various Resettlement, and Movement Management programmes working in close collaboration with Business Analyst team; S/he will be responsible for the coordination of the overall reporting requirements with the ICT reports team. S/he will be responsible for defining the standard look-up values for various

Movement systems as well as the accuracy of the data collected.

Specifically, s/he will have the following duties and responsibilities:

Core Functions / Responsibilities :

  1. Compile business functional requirements from relevant IOM departments, user community and subject matter experts (SMEs) by reviewing users’ feedback and issues, attending meetings, workshop, etc. Perform preliminary analysis of business functional requirements and recommend new functionality and/or improvements to existing functionality to meet business requirements and system configuration. Participate in the design/redesign of solutions for business functional requirements in close consultation with relevant technical and development teams ;
  2. Review the quality of data recorded in the Movement systems and define the various status throughout the data collection process to maintain data integrity ;
  3. Work with subject matter experts (SMEs) and various stakeholders in understanding business and proposing streamlined workflows during requirements analysis ensuring scalability and business continuity of database solutions ;
  4. Coordinate the Reporting needs for all Air Movement assistance provided; provide guidance on the standard reporting criteria. Work closely with the Database administrators to define the data requirements for Movement reporting to ensure accurate reporting ;
  5. Draft ad hoc statistical reports for the Missions and or other HQ departments; Develop and maintain statistical reports using SQL Server Reporting Services (SSRS) and Power BI reporting tools ;
  6. Guide and Train the users on how to generate reports using the reporting platforms and use of various dashboards and visualization tools ;
  7. Consolidate the data for non-Air movements that should be incorporated in the overall organization reporting ;
  8. Constantly review and ensure the Lookup lists for various systems are updated; in accordance to the relevant governing bodies such as ISO, IATA, ICAO ;
  9. Define the paraments for Current Programmes and shape the Historical data to match these programmes for ease of manipulation and use in narrative reports; Categories the data by project types in line with current IOM structures ;
  10. Assist the ICT Database Manager and the Reporting technical lead to define the criteria for Compiling Movement data collected across multiple platforms. Provide Guidance for the compilation of the Movement Management databases; including historical Migrant Movements data ;
  11. Draft end-to-end business scenarios for testing, approval and implementation, conduct unit and system testing and compile test results, and submit for formal sign-off from corresponding business units on the production-ready solution ;
  12. As a team member, participate in the preparation and implementation of new system releases and in Change Management activities to be used to deploy enhancements and/or modifications to the system. Draft portions of, and update, change management documents ;
  13. Identify recurrent end-user issues, and train and improve users’ knowledge ;
  14. Perform such other duties as may be assigned.

Required Qualifications and Experience :

Education :

  • Master’s degree in Business Administration, Project Management Statistics, Information Management or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.

Experience :

  • Experience in movement management and thorough knowledge of the Movement management systems, iGATOR and MiMOSA ;
  • Knowledge of the Movement Business process and data analysis skills ;
  • Skilled in statistics and report generation with in-depth understanding of the IOM movement management processes ;
  • Advanced knowledge and understanding of computerized information systems ;
  • Knowledge of IOM programme requirements such as the US Refugee Admissions Programme, Canadian Warrant, Australian Refugee Programme and various return programmes ;
  • Good writing, communications and analytical skills ;
  • Good organizational and administrative skills.

Languages :

Fluency in English is required. Working knowledge of French and/or Spanish is an advantage.

Desirable Competencies :


  • Inclusion and respect for diversity : respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency : maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism : demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork : develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results : produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge : continuously seeks to learn, share knowledge and
  • Accountability : takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication : encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership : provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust : creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision : works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Other :

  • Internationally recruited professional staff are required to be mobile ;
  • Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation ;
  • The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible ;
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

How to apply :

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 09 December 2018 at the latest, referring to this advertisement.

In order for an application to be considered valid, IOM only accepts online profiles duly completed.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the IOM e-recruitment system.

Apply here

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