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Le Programme Alimentaire Mondial recrute recrute un associé d’aviation UNHAS (Mouvement aérien) FT G6, (115589), N’Djamena Tchad

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Date de clôture : 17 février 2020


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Le Programme Alimentaire Mondial recrute recrute un associé d’aviation UNHAS (Mouvement aérien) FT G6, (115589), N’Djamena Tchad

About WFP :

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Organizational context :

The Customer service Associate (AMA) reports to the CATO (Chief Air Transport Officer) / Air Transport Officer (ATO)] /AMO Air Movement Officer (AMO) or National Air Transport Officer NOA and is responsible for maintaining an effective and efficient air movement control system and is responsible for maintaining an effective and efficient air movement control system with emphasis on customer care

Job purpose :

To provide and/or oversee a range of coordination, administrative and technical activities that support the delivery of a safe and effective air service to the humanitarian community.

KEY ACCOUNTABILITIES (not all-inclusive) :

  1. Receive all bookings, prepare and assist in submitting a provisional manifest to the ATO/AMO/NOA prior to the flight for the compilation of final manifests ;
  2. Coordination with focal point of user organizations to receive flight reservations, updated staff lists and focal point assignment forms ;
  3.   Inform focal points, passengers about the check in time, flight departure and arrival times and transportation connections ;
  4.   Notify focal points on wrong bookings relating to flights dates or routings not in accordance with UNHAS schedule effective ;
  5.    Verify SITREP before submitting to CATO/ATO and sharing with UNHAS Country Office Communication ;
  6. Immediately notify ATO/AMO/NOA of all irregularities observed in passenger reservations, unauthorized organizations, passengers, cargo etc

Standard minimum qualifications :

  • Education : Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles ;
  • Language : Fluency in both oral and written communication in French and english.

Desired experiences for entry into the role :

  • Experience in dispatching flights from uncontrolled airfields ;
  • Experience in interpreting operational flight plans ;
  • Experience in fuel planning, fuel management and supervising refuelling operations ;
  • Experience in airside operations and marshalling procedures.

4Ps Core organisational capabilities :

Purpose :

  • Understand and communicate the Strategic Objectives : Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field ;
  • Be a force for positive change : Implements new methods or tools to improve team’s work processes and productivity ;
  • Make the mission inspiring to our team : Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact ;
  • Make our mission visible in everyday actions : Explains to teammates how each unit contributes to the overall WFP mission.

People :

  • Look for ways to strengthen people’s skills : Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports ;
  • Create an inclusive culture : Facilitates team building activities to build rapport in own unit ;
  • Be a coach & provide constructive feedback : Facilitates the pairing of junior colleagues with coaches within own team ;
  • Create an “I will”/”We will” spirit : Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance :

  • Encourage innovation & creative solutions : Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work ;
  • Focus on getting results : Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately ;
  • Make commitments and make good on commitments : Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team ;
  • Be Decisive : Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership :

  • Connect and share across WFP units : Facilitates partnerships with other WFP units to accomplish missions in the field ;
  • Build strong external partnerships : Sets an example and provides guidance to team on how to build relationships with external partners ;
  • Be politically agile & adaptable : Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives ;
  • Be clear about the value WFP brings to partnerships : Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

Functional capabilities :

  1. Oversee and implement customer service activities ;
  2. Receive and analyze all requests relating to new users and give feedback to the requester ;
  3. Hold online training for new or older users as and when deemed fit so as to enable all users to make on line booking through the software aviation tool ;
  4. Give orientation to focal points about following issues ;
  5. Notify CATO/ATO/AMO on complaints, claims made by passengers ;
  6. Prepare and submit to Management all announcements relating to schedule maintenance, holidays, to be shared with users ;
  7. Address customers’ needs and offer them assistance ;
  8. Respond to messages in UNHAS.CHAD generic email box ;
  9. Respond, log and maintain customer feedback and ensure confidentiality for reporting in the UNHAS Complaint log ;
  10. Conduct periodic Passenger satisfaction and Access Provision surveys.

Other specific job requirements :

This section is optional to describe additional responsibilities & knowledge required for the specific job.

Terms and conditions :

Modalités et conditions d’emplois : Net Salary : 8 978 000 Francs CFA per year. Other Advantages: 30 days of annual leave, 24 days of sick leave per year, medical coverage for the employee and his dependants recognized, contribution to the United Nations pension fund.


How to apply :

Interested applicants should complete their online applications on the WFP website at by clicking on “View Job Opportunities and jobs of interest”. Applicants will need to register and create online Cvs in order to apply. The CV can be written in French Hard copies of Cvs or applications by e-mail will not be accepted. Ensure that your application contains accurate and complete information.THE JLP DOES NOT COLLECT FEES AT ANY STAGE OF RECRUITMENT (FILING OR PROCESSING OF THE APPLICATION, INTERVIEW, TRAINING, ETC.), AND DOES NOT REQUEST ANY BANKING INFORMATION. Women candidates are particularly encouraged.

Please contact for any other questions.

Deadline for applications : Monday, 17 February 2020


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