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Maersk Line seeks to recruit a commercial feedering support

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Maersk Line seeks to recruit a commercial feedering support

We offer :

Global opportunities. When you join Sealand Med & Europe; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas.
In this position you will have the opportunity to acquire skills and knowledge in the following areas :
  • Customer Service & Sales related systems ;
  • Exposure to multinational environment/culture ;
  • Room for growth and development ;
  • Enhancing personal skills ;
  • Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations ;
  • Team work, cross-functional management, & cross-cultural management.

Key responsibilities :

  • Communications with customer being the front line of the commercial feedering customers ;
  • Act as focal point of contact for the customers assigned to you and to be fully responsible for their satisfaction.
  • Offer excel level of service to the customers with the aim of achieving long term business retention ;
  • Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates ;
  •  Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices ;
  • Administer back-office functions of the commercial feedering team in Copenhagen ;
  • Proactively solve & prevent any issues may affect service delivery ;
  •  Execute assigned tasks and all other necessary systems update correctly and timely ;
  • Understand and be familiar with local objective and KPIs and act in line with set targets ;
  • Monitor agreed service levels and identify root cause when targets are not met ;
  • Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding ;
  • Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs ;
  • Ensure to attend call from all internal & external customers and provide timely response of mail queries ;
  •  Be prepared to assist and/or perform tasks/work other than described in this job description ;
  • To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

We are looking for :

  • An excellent team player ;
  • Able to work under pressure ;
  • Well organized, efficient and effective ;
  • Strong interpersonal and communication skills ;
  • Actively seek for continuous improvement ;
  • Positive mind set ;
  • Fresh graduate ;
  • Finance work experience will be an advantage ;
  • Strong process oriented approach to work and excellent attention to detail ;
  • Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision ;
  • Excellent Written and Verbal skills with people at all levels across the organisation in English.

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