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MCEurope is looking for Ebola Community Engagement Program Manager – DRC

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Experience0 à 3 ans
FonctionsGestion de projets/programmes
Secteurs d’activitéSanté, Gestion crise / post-crise, Eau et assainissement
PaysAfrique, RD Congo
Date de fin de validité01/10/2019

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within Now, and for the future.

Program / Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of approximately 400 people working in Eastern DRC. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu, South Kivu and Ituri provinces. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery, and development. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo with multi-purpose cash assistance and emergency WASH support to displaced and host populations. Mercy Corps is currently responding to the unfolding Ebola epidemic in North Kivu and Ituri Provinces, targeting hotspots and high risk areas through a combination of IPC/WASH and Community Engagement activities. The current programming includes resources from DFID, USAID, ECHO, UN-donors, Government of Netherlands, OFDA, FFP, SDC and others. The Ebola Response Program has funding from UNICEF, OFDA, and ECHO.

Mercy Corps DRC’s Ebola programs focus on IPC (Infection Prevention and Control), WASH and Community Engagement. Twelve months after the start of the epidemic, Mercy Corps’ Ebola portfolio is now at a turning point.

General Position Summary

The Community Engagement Program Manager is responsible for facilitating and coordinating a robust community engagement strategy for the partners implementing the OFDA grant, with a particular focus on building relationships with partners, local community structures and other service providers. The Community Engagement Program Manager will work closely with partner staff to assist in the overall coordination of community engagement activities and opportunities to ensure adherence to the mission and values of authentic Ebola response through building community capacity to respond through strengthening of community-based practices. The Community Engagement Program Manager is responsible for managing relationships with local partners, participants, and donor representatives, contributing to the achievement of Mercy Corps DRC’s country goals through innovation and high impact programming.


Essential Job Responsibilities


  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
  • In coordination with management, set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country-wide strategy development.
  • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.


  • Oversee community engagement activity start-up with partners who are part of the project, coordinating across various field locations, ensuring mechanisms for effective harmonization of activities are in place.
  • Create a framework for the rapid geographic adaption to the epidemic including corridors, allowing Mercy Corps and partners to implement response and preparedness activities.
  • Oversee the development of detailed community engagement implementation plans, maintaining the response capacity on community engagement.
  • Ensure that Mercy Corps and partners’ Ebola projects target participants effectively including working with Cellules d’Animation Communautaires.
  • Integrate community engagement, IPC/WASH and community participation, Do No Harm, protection, gender sensitivity and capacity building approaches in response and preparedness activities as appropriate.
  • Provide ongoing support and guidance to partners, community engagement managers, and local community partners.
  • Document processes and achievements to ensure best practices are captured and disseminated, including continual re-evaluation of community engagement program activities and information, with resulting activity adjustments in keeping with new insights.
  • Provide ongoing input, information, and materials (as requested) that support internal and external communication efforts about community engagement programming and opportunities across the partners.
  • Oversee the production of written reports on community engagement, communication and capturing lessons learnt and the impacts of community engagement activities.
  • Working closely with MEL Manager to ensure the design of effective M&E systems for the community engagement, and linkages with internal M&E systems.


  • Identify, build and manage collaborative partnerships with stakeholders and other Ebola response partners implementing community engagement activities.
  • Communicate effectively to ensure overall targets and donor obligations are met.
  • Identify, build, strengthen and manage partnerships including engagement of local levels authorities and provincial local government structures.
  • Host and ensure logistic support for stakeholder field visits including donors, partners, and technical support visits across partners.
  • Participate actively in community engagement coordination meetings with emergency stakeholders (OCHA, Prevention Sub-commission and other relevant Clusters, CCM, humanitarian actors, government of DRC). This includes representing Mercy Corps in coordination meetings where necessary especially the PCI Communication.


  • Develop the capacity of partner project teams on community engagement, deepen understanding of their roles and assist harmonization of approaches.
  • Develop work and monitoring plans and monitor the progress of community engagement activities according to the needs of the projects across partners.
  • Assist community engagement team members with training, information, tools and resources to improve performance & reach objectives.
  • Ensure effective communication and coordination with other Ebola emergency project managers and technical advisors to implementing interventions that are coordinated and based on the most severe needs. Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where partner team members strive to achieve excellence.


  • In collaboration with the Partnership Director, operations and finance departments, ensure proper financial management, procurement, administration and logistics needs of the program are conducted within Mercy Corps’ policy and with the maximum benefit to the program.
  • Monitor adherence to grant agreement, working with Grants Manager, Mercy Corps’ policies and procedures and relevant external rules and regulations, including those of the government of DRC.


  • Ensure compliance with security procedures and policies as determined by country leadership. Monitor and foster a high level of compliance with Ebola occupational safety standards and procedures.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Program officers and assistants, program technical teams, M&E officers (both national and international staff).


Reports Directly To: Ebola Deputy Program Director

Works Directly With: other project managers, technical advisors, M&E Manager, Finance Director/ Manager, Operations Staff, HQ Regional Program Team, Technical Support Unit and Managers/representatives from partner organizations.

Knowledge and Experience

  • BA/S or equivalent experience in international development, management, humanitarian response or other relevant field; MA/S preferred.
  • At least 5 years of international relief and development program management experience in emergency and recovery program management, with progressively greater responsibility. Prior Ebola experience is an asset but not required.
  • At least 3 years in a senior management role with experience in managing humanitarian assistance projects in developing countries; experience managing multi-sectoral projects including cash, health, WASH, non-food items (NFI), Infection Prevention and Control (IPC), community engagement or protection, preferably in insecure settings.
  • Previous experience in managing consortiums or international sub-grantees preferred.
  • Combination of direct and remote management experience essential.
  • Demonstrated ability to build and maintain relationships with host governments, donors, other donor- funded projects and stakeholders, local organizations, and partners.
  • Experience managing programmatic and financial reporting requirements.
  • Experience with humanitarian donors including ECHO, OFDA and UNICEF is strongly preferred.
  • Excellent verbal and written communication skills in English and French required; other relevant languages such as Swahili a plus.
  • Demonstrated flexibility and creativity in planning and problem solving.
  • Effective communication, multi-tasking, organizational and prioritization skills.
  • Strong computer literacy with a full knowledge of office applications.
  • Ability to work effectively with an ethnically diverse team in a sensitive environment.

Success Factors

The successful PM will combine technical knowledge in the health and behavior change communication sectors with exceptional management skills and experience in maintaining donor and partner relationships. The PM will have an outstanding ability to develop, implement and manage innovative programs within the current and future program structure of Mercy Corps in the region. The PM will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. They will be able to demonstrate flexibility, resilience and the ability to maintain positive relationships and composure. Prioritizing, problem solving, seizing opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.


Living Conditions / Environmental Conditions

This position is an unaccompanied position based in Butembo and is eligible for R&R and hardship. Travel may be required up to 50% of the time to program areas within North Kivu and Ituri. Outside Goma, travel can be dangerous and unpredictable due to armed forces and rebel activity.

North Kivu and Ituri continue to be an arena of violence and insecurity. Mercy Corps’ sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. There are a number of health services available with evacuation options for serious illnesses. Butembo is a city with 700,000 inhabitants, water and electricity can be unstable. There is reasonable access to main consumer goods, although they can be expensive. Security is highly volatile and a curfew is in place.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

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