Orange recrute un supervisor, service management assurance
ref : CEGY267 | 21 mars 2019
Orange telecom Egypt, Smart Village – Egypte
votre rôle :
- Develop technical solutions and systems (HW&SW) for Service management department to insure compliancy with ITIL v3 standards & document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service manager tool including Technology, CS, Commercial and HR users ;
- Create, design and implement new solutions and innovations to automate different process including Change management , Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers) ;
- Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange standards ;
- Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs ;
- Support OSS administrators in troubleshooting of complex technical issues ;
- Implement service management systems :
-
- Installation/setup of systems ;
- Pilot operation of installed systems .
-
- Administrate all service management systems ;
-
- Managing information systems user rights ;
- Managing information systems shared resources ;
- Providing specific information systems reports.
-
- Responsible for service management systems deployments :
-
- Documentation of system operation (manuals, tutorials) ;
- Documentation of system aspects (maps, specifications.. Etc) ;
- Training of system operators.
-
- Handle several applications effectively with the expected flexibility according to the business needs
-
- Manage to solve technical problems and coordinate within in orange & with external suppliers as well ;
- Responsible for the availability of SMA tools on 24/7, 24/5 and 8/5 basis ;
-
- Handle SM notifications solution (Telalert) development, operations and support ;
- Responsible for UCMDB solutions architecture and implementation to fulfill the needs of technology teams in terms of processes automation and workflow management ;
- Handle solution architecture and administration of reporting and analysis solutions (Business Object) needed by all Orange departments.
votre profil :
- Bachelor of Telecommunication Engineering or Computer Engineering ;
- Minimum 4 years of experience in telecommunication field, 3 of which in (System Integration & Network ;
- Management field, & operating systems and Database administration) including 1 year experience in HP Service manager solution development and deployment.
compétences :
- Fluent English both spoken and written ;
- Excellent computer skills ;
- Good communication skills ;
- Ability to develop accurate reports ;
- Good Reporting and organization skills ;
- Good presentation skills ;
- Very good in MS-SQL ;
- Good Linux Redhat, Unix or HP-Unix fundamentals ;
- Good SNMP protocol Knowledge ;
- Web developing or ASP Knowledge is Value added.
entité : Technology
contrat : CDI