Inscrivez-vous pour recevoir les annonces par mail

Orange recrute un supervisor, service management assurance

Orange recrute un supervisor, service management assurance

Publié : 

Categories : Avis de recrutement

Domaines : Informatique - Télécommunication - Electronique

Regions : Égypte

Orange recrute un supervisor, service management assurance

ref : CEGY267 | 21 mars 2019

Orange telecom Egypt, Smart Village – Egypte

 

votre rôle :

  • Develop technical solutions and systems (HW&SW) for Service management department to insure compliancy with ITIL v3 standards & document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service manager tool including Technology, CS, Commercial and HR users ;
  • Create, design and implement new solutions and innovations to automate different process including Change management , Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers) ;
  • Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange standards ;
  • Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs ;
  • Support OSS administrators in troubleshooting of complex technical issues ;
  • Implement service management systems :
      • Installation/setup of systems ;
      •  Pilot operation of installed systems .
  • Administrate all service management systems ;
      •  Managing information systems user rights ;
      •  Managing information systems shared resources ;
      •  Providing specific information systems reports.
  • Responsible for service management systems deployments :
      • Documentation of system operation (manuals, tutorials) ;
      •  Documentation of system aspects (maps, specifications.. Etc) ;
      •  Training of system operators.
  •  Handle several applications effectively with the expected flexibility   according to the business needs
      •  Manage to solve technical problems and coordinate within in orange & with external suppliers as well ;
      • Responsible for the availability of SMA tools on 24/7, 24/5 and 8/5 basis ;
  • Handle SM notifications solution (Telalert) development, operations and support ;
  • Responsible for UCMDB solutions architecture and implementation to fulfill the needs of technology teams in terms of processes automation and workflow management ;
  • Handle solution architecture and administration of reporting and analysis solutions  (Business Object) needed by all Orange departments.

 

votre profil :

  • Bachelor of Telecommunication Engineering or Computer Engineering ;
  • Minimum 4 years of experience in telecommunication field, 3 of which in (System Integration & Network  ;
  • Management field, & operating systems and Database administration) including 1 year experience in HP Service manager solution development and deployment.

 

compétences :

  • Fluent English both spoken and written ;
  • Excellent computer skills ;
  • Good communication skills ;
  • Ability to develop accurate reports ;
  • Good Reporting and organization skills ;
  • Good presentation skills ;
  • Very good in MS-SQL ;
  • Good Linux Redhat, Unix or HP-Unix fundamentals ;
  • Good SNMP protocol Knowledge ;
  • Web developing or ASP Knowledge is Value added.

entité : Technology

contrat : CDI