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Plan International is looking for operations manager

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Plan International is looking for operations manager

Location : Maroua, EN, CM

Grade : D2

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The Organisation :

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.


Job Description – Operations Manager :

The latest Country Strategy (CS) for Cameroon has been approved for the period 2017 – 2022 with an estimated budget of 55 million Euros. Currently, the country program reaches over 2 million girls and adolescent women supported in five Programme Units (PUs).

The Operations Manager of the Grand North is responsible for leading, managing and developing a team of functional experts, including finance, administration & logistics, ICT, security, internal control, legal and risk management, to support the delivery of quality and integrated programming in line with the organizational standards, frameworks and procedures.

The Operations Manager is managed directly by the Deputy Country Director with operational supervision from the Emergency Response Manager.


Dimensions of the Role :

  • The Operations Manager is a member of the Core Program Unit Management Team and is expected to contribute to Plan’s understanding and strategic direction in the Grand North. He or she deputizes for the Emergency Responds Manager in case of absence, in relation to both internal and external stakeholders ;
  • The Operations Manager supervises the functional areas of finance, administration & logistics, ICT, security, internal control, legal and risk management. Finance, ICT function heads have technical reporting line to Country Office Managers of these functions ;
  • The Operations Manager engages on a regular basis with the Emergency Response Manager on the management of all risks associated with programme delivery including budget, logistics & procurement, legal compliance and security in the Grand North ;
  • The Operations Manager provides technical oversight and support to Programme Units (PU) in the Grand North in managing risks and remaining compliant in the delivery of cost-effective programmes  ;
  • The Operations Manager oversees the preparation, consolidation and analysis of collated Grand North PUs budgets for submission to the Country office ;
  • The Operations Manager oversees the management of an annual operation support budget of the Grant North PUs ;
  • Upon delegation of the Country Director, the Operations Manager may have authorization rights.  Details shall be communicated separately.


Typical Responsibilities – Key End Results of the Position :

Team development and people management :

  • Staffing: Participate in the hiring, development and retention of qualified people in all support positions of the operation support unit and other units as required to support the delivery of effective, efficient and high quality programmes in the Grand North ;
  • Uphold organizational values among all staff in the Grand North.
  • Team building and maintenance: establish, agree, communicate and monitor standard of performance, and behaviours for the operations support units. Team ToR, objectives, and key performance indicators (KPI’s) are agreed annually, and monitored and updated quarterly ;
  • Individual development and performance management : manage and develop the performance of the operations support teams across the Grand North to ensure delivery of quality support and services. This includes agree, monitor and evaluate individual accountability and personal development plans as per Plan’s performance management policy and process.


Strategic planning, reporting and support to programmes delivery :

  • Strategic planning: contribute to the strategic development and management of the Grand North by participating in annual Country Strategy (CS) and Resource Mobilization plan reviews.
  • Support to programmes : Oversee the planning and delivery of all general services and logistical requirements of program work for the Grand North in line with established procedures e.g.: procurements, storage, transportation and distribution;
  • Budgeting : oversees the coordination of the preparation, consolidation, analysis and submission of PUs budgets to the Country office (CO) as per field budget instructions and guidelines;
  • Reporting : coordinate the reporting process, in particular quarterly and annual reports, to the CO including timely submission of all required reports and implementation of follow-up actions and recommendations.


Compliance and management of risks :

  • Policies and procedures : coordinates with relevant heads of Department/Section so that systems and processes are in place to comply with Plan global policies, standards and procedures and legal requirements in the areas of finance, administration & logistics, ICT, security ;
  • Child Protection : ensure the compliance and coherence of Plan’s Child Protection Policy at all times to safeguard and protect children from all forms of abuse ;
  • Audit and investigation : oversees the facilitation of internal and external audit missions and ensure audit follow up and action lists are addressed in a timely manner for the Grand North ;
  • Security : oversee security planning and management in the Grand North and ensure that all Plan offices (PUs) have developed standard operating procedures (SOPs) and contingency plans consistent with global security policy and procedures ;
  • Risk Management : Ensure systems and processes are in place to identify and manage risks including developing, updating and submitting Grand North wide risk register to the CO in line with the Global Risk Management policy, and ensuring that risks are adequately identified, assessed, mitigated and reported on through risk registers at all levels in the Grand North ;
  • Health and Safety : oversees the development and implementation of health and safety standards in compliance with the host country laws and Plan’s global health and safety policy ;
  • Loss and Incident reporting : report timely and consistently all losses and incidents, including updates, to the Country Office ;
  • Legal and regulatory : oversees the review of agreements and contracts and ensure compliance with the host country laws and regulation, ensure the interface with the legal advisors, timely report all potential legal cases to the CO as relevant.


Procedures, process and applications support :

  • Applications and systems support : oversees the in-country rollout of corporate systems and applications including finance systems, HR Information System (HRIS) and other corporate applications ;
  • Global and regional policies and procedures : oversee the rollout, including staff training, of global policies and procedures in the country ;
  • In-country policies and procedures : oversees the development and implementation of up-to-date financial and administrative systems, policies, procedures and guidelines to support in-country operations and ensure compliance of Plan’s global standards and donor requirements.


Other responsibilities :

Liaison with stakeholders : liaise with and communicates with government bodies, donors, United Nations and local and international agencies stakeholders – as required and directed by the Country Director.

Dealing with Problems :

  • Ability to quickly understand and assimilate the complexity of Plan’s business model, systems and procedures, organizational structures and decision-making processes ;
  • Capable to work in a matrix management setup and to work collaboratively  with functional leads in the RO i.e. finance, ICT and people & culture ;
  • Good understanding of HR, financial and admin systems and standards and be able to propose appropriate solutions to achieve efficiency and effectiveness ;
  • Good understanding of Security/emergency management to ensure staff safety, minimize risks and maintain business continuity ;
  • Ability to provide support to program units and the country office staff to address internal child protection issues and other incidents ;
  • Ability to identify critical and systemic risks and take timely and appropriate actions.


Communications and Working Relations :

Internal :

  • Deputy Country Director -Operations ;
  • Country Management Team members ;
  • Other non CMT Functional Heads in the Country ;
  • Internal Control Team ;
  • Emergency Response Manager.

External :

  • Regional and Local authorities ;
  • Partners organizations ;
  • Other INGO functional managers in the Grand North: Logistics/procurement, Finance, security, ICT, Audit, Administration ;
  • Security networks in the Grand North.


Knowledge, Skills and Behaviours Required to Achieve Roles Objectives :

Knowledge :

  • Demonstrable knowledge as a result of education, training or practical experience on the key debates in development, particularly around child rights ;
  • Practical knowledge of operations support for development and emergency response ;
  • General knowledge of financial, administrative, HR, ICT, security, Audit and business management matters ;
  • Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), e-mail and the internet ;
  • Strong knowledge of the requirements of donors’ compliance and grants management ;
  • Fluency in French and strong working knowledge of English, spoken and written.


Leadership Skills and Behaviours demonstrated from experience :

Striving for high performance  :

      • Achieves clarity and accountability among whole team of their individual and collective objectives
      • Organizes work clearly and effectively within the team ;
      • Deals with poor performers by either improving their contribution or managing their exit, if appropriate.

Strategic thinking and innovation :

      • Creates strong strategic direction for own part of organization in wider Plan context ;
      • Major contributor to direction in the management team of which they are a member ;
      • Flexible in responding to new demands presented in emergency situations.

Decision making and risk management:

      • Can address complex problems in a balanced way ;
      • Good judgment in decision-making, making best use of available information ;
      • Willing to make difficult or unpopular decisions and stand by them.

Influence and communication :

      • Uses the potential of varied cultures to reach solutions ;
      • Excellent listener who understands and shows sensitivity to the views of others ;
      • Forms good relationships quickly with wide range of people, including those in positions of power and who have different views/ interests ;
      • Represents Plan effectively with senior people in external stakeholder organizations ;
      • Understands external and internal politics and able to navigate these ;
      • Communicates with clarity and passion both 1-1 and with large groups ;
      • Effective negotiator in complex situations ;
      • Assertive without being aggressive.

Building effective teams and partnerships :

      • Creates a highly motivated team with a unified purpose ;
      • Modifies own view to get best outcome for organization ;
      • Contributes effectively to work of other functions/ units and to management team as a whole ;
      • Able to build partnerships and improve relationships ;
      • Resolves conflict effectively in own team or across boundaries.

Developing people :

      • Continuously uses both 1-1 and team situations to develop others ;
      • Organizes work to give others development opportunities ;
      • Adapts style to suit the needs of a wide variety of people ;
      • Deals effectively with mistakes and re-motivates those involved.

Self-awareness and resilience :

      • Aware of own strengths, weaknesses and pro-active in using feedback and self-development ;
      • Aware of impact on others and uses impact to create positive climate at work ;
      • Aware of own emotional reactions and able to manage them ;
      • Manages own workload effectively and manages stress without harm to self or others ;
      • Positive about change and able to cope well with ambiguity and support others in doing so.

Physical Environment ;

  • Based in the Maroua Program Unit located in the Far North with extensive and regular local travel as well as some international travel ;
  • Ability to travel to remote areas ;
  • Current security level for Grand North is High.

Reports to :  Deputy Country Director with operational supervision by ERM

Salary :  Level D2.  This is an accompanied position and a full relocation package will be available.

References will be taken and background and anti-terrorism checks will be carried out in conformity with Plans Child Protection Policy. Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy.

As an international child centred community development organisation, Plan International is fully committed to promoting the realisation of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. Our organisation is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We will provide equality of opportunity and will not tolerate discrimination on any grounds. We foster an organisational culture that embraces and exemplifies our commitment to gender equality, girls’ rights and inclusion while supporting staff to adopt good practice, positive attitudes and principles of gender equality and inclusion.

Apply here

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