Job Title : ICT Officer
Job ID : 14355
Location : N’Djamena, Chad
Salary Grade : P3
Hardship Level : D
Family Location Type : Non-Family
Closing date : Monday 6 November 2017 (midnight Geneva time)
Procedures and Eligibility
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.
Duties and Qualifications
ICT Officer
ORGANIZATIONAL CONTEXT
Under the supervision of Senior ICT Officer or Senior Administrative Officer, the incumbent implements the ICT operational plan in a well defined geographical area. They provide technical supervision and guidance to locally recruited staff and ensure that ICT equipment is fully operational at all times.
Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.
FUNCTIONAL STATEMENT
Accountability
– UNHCR Country operation has modern and cost-effective ICT systems.
– UNHCR ICT equipment and data are protected.
Responsibility
– Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
– Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
– Discuss infrastructure needs with the Head of offices in the AOR and provide input for the budget submission.
– Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarter.
– Maintain an up-to-date inventory of all infrastructure equipment under AOR.
– Provide coaching, and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
– Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations for security communications.
– Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
– Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR Networks are granted.
– Assist and advises offices in the recruiting and training of ICT staff.
– Actively participates in ICT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.
– Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.
– Undertake other tasks or assignments within his / her area of competence as directed by Supervisor/Head of Service.
Authority
– Decide on appropriate resolution to incidents / problems.
– Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
– Undergraduate degree (equivalent of a BA/BS) in Information Systems, Telecoms or related fields.
– Minimum of 6 years of previous job experience in the ICT support.
– Knowledge of radio systems, LAN installation and support, messaging infrastructure.
– Knowledge of LAN configuration and network implementation.
– Knowledge of different satellite and terrestrial communications and network systems.
– Excellent knowledge of English and working knowledge of another UN language.
(In offices where the working language is not English, excellent knowledge of UN working language of duty station and working knowledge of English.)
***For National Officer positions, very good knowledge of local language and local institutions is essential.
DESIRABLE QUALIFICATIONS & COMPETENCIES
– Hands-on experience with wireless and VOIP systems and knowledge of Windows 200/2003 Server, Linux Server, and network monitoring software an asset.
– Working knowledge of any other official UN language.
Position Competencies
C001L3 – Accountability Level 3
C002L3 – Teamwork & Collaboration Level 3
C003L3 – Communication Level 3
C004L3 – Commitment to Continuous Learning Level 3
C005L3 – Client & Result Orientation Level 3
C006L3 – Organizational Awareness Level 3
M001L3 – Empowering and Building Trust Level 3
M002L3 – Managing Performance Level 3
X001L3 – Analytical Thinking Level 3
X003L3 – Technological Awareness Level 3
X005L3 – Planning and Organizing Level 3
Additional Information
Before applying to this position, we strongly encourage colleagues to read the country specific FAQs information leaflets which can be found on the Intranet under Staff Resources > Duty of Care. The information leaflets are specifically designed to answer some of the key questions potential applicants might have before deciding to apply.
DESIRABLE ATTRIBUTES
–The candidate should have at least 10 years of working experience in the Telecommunications or IT field and at least a 3 years of managerial experience.
-Experience of 10 years in working with Humanitarian organization.
– Managerial experience of 3 years.
-Ability to manage large team and coordinate with other Filed Offices;
– On-job coaching and mentoring of national staff and junior professional staff such as staff at P2 level or IUNVs.
-Multi-agency coordination;
– Ability to come up with innovative and creative solutions to operational challenges.
CURRENT SITUATION
Chad hosts some 400,000 refugees including Sudanese, Central Africans, Nigerian, Congolese and other refugees and tens of thousands of Chadians who returned from CAR and are at risk of statelessness.
The operation in Chad is currently decentralized and the Branch Office in N¿Djamena provides strategic direction and coordination to the four Sub-Offices and their respective Field Offices. Each Sub-Office has a number of supply staff who are responsible for the supply chain.
Chad is also an operation where a number of new UNHCR strategies are being implemented, ranging from researching alternatives to camps to promoting self-reliance as early as the refugee situation emerges, and for a large protracted refugee population. Additionally, resettlement opportunities are being increased, while efforts made to gradually introduce cash based interventions (CBI) in the operation.
One of the areas where the ICT Officer plays an important role is to support a delivery of Protection and Assistance activities by developing innovative and sustainable solutions with the different units involved in those activities.
The ICT Officer reports directly to the Snr Admin/Finance Officer. He has the overall and country-wide supervisory responsibility for ICT functions and coordinate the connectivity for the refugee Programme in the camps.
S/he will be particularly expected to ensure that the ICT service is client oriented much effective and responsive to the needs of the users including staff and Persons of Concern to UNHCR.
WORKING AND LIVING CONDITIONS
N¿Djamena is an expensive city. Finding good accommodations remains a challenge. However there are a number of supermarkets where local and foreign goods are available and expatriates frequent a number of restaurants offering Lebanese, Chinese, French and other foods.
SECURITY CONSIDERATIONS
N¿Djamena is a security level 2 duty station. While security in N¿Djamena is presently stable, staff members are however advised to avoid walking in the streets, taking taxis, staying out late at night and visiting public places alone. HCR staff are always reminded the need to strictly respect the norms of security.
ADDITIONAL FACTORS
Given the considerable and diverse work load, it is important that the applicant be motivated, hard-working, organized and fluent in French (written and spoken), as all communications within the office and with external partners are conducted in French. Working knowledge in English, especially written, is also required as more and more reports, internal as well as external, are requested in English.
Closing Date
Please note that the closing date for all vacancies in the September 2017 Compendium is Monday 6 November 2017 (midnight Geneva time).