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UNICEF seeks to recruit an Information and Communications Technology (ICT) Associate (Technology for Development – T4D) Grade GS6 in Sao Tome e Principe – IMIS# 103557 – Fixed Term- One year contract

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UNICEF seeks to recruit an Information and Communications Technology (ICT) Associate (Technology for Development – T4D) Grade GS6 in Sao Tome e Principe – IMIS# 103557 – Fixed Term- One year contract


Job no : 517353
Work type : Fixed Term Staff
Location : S.Tome&Principe
Categories : Information Communication Technology, Support: Programme, Support: Operations, G-6

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, a fair chance

Among all UNICEF Sao Tome e Principe  CO programmes, various sections identified several potential areas where the Technology For Development (T4D) component is crucial to achieve results for the children rights agenda. UNICEF Sao Tome e Principe  ’s innovation work now focuses on developing, field testing and deploying such T4D initiatives, and moving toward their integration into regular UNICEF and Government of Sao Tome e Principe  programming.

How can you make a difference?

To achieve this innovation work, UNICEF, the incumbent of the position of ICT Associate will focus the 40% of his/her full time equivalent to T4D activities. He/she will be under the supervision of Deputy Representative. In addition, Information and Communications Technology (ICT) Associate performs procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

General ICT / Office Support:

ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.
Activities include:
  • Providing first-level support that includes receiving, processing and logging service requests ;
  • Managing lifecycle of ICT incidents assigned to him/her in service management tool ;
  • Providing support in conferencing with ICT and audiovisual equipment as and when requested ;
  • Creating and assigning work orders ;
  • Maintaining and updating files (electronic and paper) and internal databases ;
  • Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

Minimal ICT Administration :

ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include :

  • Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment ;
  • Assisting in routine operation and monitoring of server systems ;
  • Providing second-level user support/troubleshooting ;
  • Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary ;
  • Performing backups of servers following standard backup procedures ;
  • Assisting in the generation of computer reports ;
  • Providing on-the-job orientation for users in the use of ICT systems.

T4D, Digital communication support

  • Provide support and technical assistance in Technology for Development (T4D). Assist programme sections to identify and assess new T4D initiatives, or new phases of on-going initiatives ;
  • Support the Deputy Representative in the identification of innovative technologies, processes and products, including suitable solutions that correspond to programme needs ;
  • Support the Deputy Representative in negotiation and engagement with the telecommunications companies and Regulatory Authorities, and contract development by either UNICEF or implementing partners ;
  • Support T4D capacity building of UNICEF staff and partners in the areas of Technology for Development by identifying appropriate online and onsite training. Ensure that the CO is provided with technical support for effective administrations of corporate applications and for user in the areas of T4D ;
  • He/she will support the work among UNICEF sections and outside agencies in developing strategic plans and workplans for the ongoing CPMP 2018-2022; collaborate with colleagues and partners at all levels (government to grassroots) to ensure that the T4D capacities of Country Office staff and Partners are strengthened enabling them to increasingly engage in Technology management for development process ;
  • Assist in the design and production of quality digital communication and advocacy materials in collaboration with the programs in accordance to UNICEF brand standards and digital strategy ;
  • Support the coordination and planning of global and local campaigns in social media across multiple platforms, including Facebook, Twitter, Instagram and YouTube.

To qualify as an advocate for every child you will have…

  • Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. ITIL Foundation Certificate or equivalent customer support certification is an asset ;
  • A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required ;
  • Experience in supporting T4D and social media campaign activities ;
  • Experience in helping users on IT products and services, and use of applications and diagnostic tools is required ;
  • Practical experience in providing technical and business Customer Support and Services is required ;
  • Practical experience and working knowledge of various computer platforms and applications is required ;
  • Proficiency in Portuguese and English is required. Knowledge of French is considered as an asset.

For every Child, you demonstrate…

Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
Functional Competencies : Analyzing (II), Learning and Researching (II), Planning and organizing (II), Following Instructions and Procedures (II)
View our competency framework at
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Applications close : Greenwich Standard Time



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