Virgin Australia is looking for a partnership performance specialist

 

Get to know us :

Here at Virgin Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on the guest experience is what unites us and sets us apart in our vision to be the world’s most rewarding travel experience.

We are unmistakeable. Unmissable. We are Virgin Australia. Join our team today.

 

About the role :

Located at Virgin Village in Brisbane and reporting to the Manager, Regional & International Airports, the role of Partnership Performance Specialist is to develop, implement and maintain a Service Management Strategy that encourages vendor partnership and optimisation of vendor performance across Ground Operations for Virgin Australia.

 

Key outcomes of the role will include :

Develop, implement and maintain a Service Management Strategy that encourages vendor partnership and optimisation of vendor performance across Ground Operations for Virgin Australia :

• Facilitate and assist developing a “strategic partnership approach” for key contracts in Ground Operations across the Virgin Australia International and regional network.

Drive, inform and align both the Ground Handlers & the Leader Regional Airports on the provision of consistent and effective ground handling / contracts across Regional & International (R&I) network :

• Provide core metrics and information to drive conversations between Regional Leaders and Ground Handlers ;
• Critically analyse and contract existing provision of services – What is working or not with various provision of services? Why does it work for one and not the other?  How can we use success of one to influence the success of other similar provision of service?
• Work with VA Procurement & Finance teams on commercial contracts & drivers of cost / service outcomes ;
• Provide similar support as appropriate for contracts in mainline ports.

Assist with the implementation of the 4 Strategic Propositions for the R&I team :

• Stakeholder Management ;
• Internal Collaboration ;
• Customer ;
• Data Provision.

Ground Handler performance :

• Organise and facilitate the quarterly performance management meetings with major Ground Handling contracts ;
• Redesign and continuously improve the monthly port discussions to be driven by Leader Regional Airports.

Commercial :

• Establish framework for provision of data / information to key stakeholders based on contracted KRAs ;
• Work with procurement team on identifying outstanding / soon to expire contracts ;
• Ensure any learnings from the life of existing the contracts are collated and included in contract re-negotiations.

 

About you :

To succeed in this role, you will have a passion for ground operations, have strong commercial and negotiation skills that you can share with a small, yet high performing team of Airport Operations professionals.  You will be able to demonstrate exceptional collaboration skills, be results orientated and can demonstrate improvements in vendor efficiency and enhancements.  Your strategic mindset and the ability to move seamlessly between the big picture and small details will set you apart from the pack.  Ideally you will have tertiary qualifications in business and a minimum of five years’ relevant experience.  Your exceptional communication, influencing and stakeholder engagement skills in addition to demonstrated experience within operations service management will be an advantage.

 

What you’ll get from us :

Let’s be honest – you skipped to the best part, didn’t you?! And why wouldn’t you with these benefits :

• Experience the Virgin Australia Culture which is unlike anything else you have experienced. Become part of an internationally recognised brand that feels like family ;
• See Australia and the world with access to heavily discounted flights for you, your family and friends on Virgin Australia and many of our interline partners. We are extremely proud of our Team Travel program and it won’t take long to realise why ;
• Take advantage of countless industry discounts – Lounge membership, hotels, travel insurance, car hire, tours, retail… the list goes on ;
• Work in an environment that encourages rewarding their team through various employee recognition programs.
• The sky is the limit when it comes to career development, feel encouraged to diversify your skills and experience with access to internal vacancies ;
• Improve your Mind, Body and Soul with access to discounted fitness programs and a free onsite physiotherapist. We also offer discounted Corporate Health Insurance through multiple partners to suit your individual lifestyle ;
• Be one of Skytrax’s Best Airline and Airline Staff in Australia/Pacific for 2017.

 

Ready to spread your wings ?

Boarding for this opportunity won’t last long – register your interest today by submitting an application via the link below.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people. We believe diversity in our workforce strengthens our business and we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTI) people.