WFP seeks to recruit a digital beneficiary services lead – SSA 10 (104972) – Egypte
Job title: business transformation officer
Type & level of contract: special service agreement ssa 10
Duration & start date: 11 months
Unit/division: information technology
Duty station (city, country): regional bureau in cairo (rbc), cairo, egypt
Reports to: international business transformation officer
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
About WFP :
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Why work at WFP :
Saving & changing lives :
Make a difference the world will notice.
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.
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Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.
Unlimited possibilities : 💡
Unlock possibilities you never thought you’d find.
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Life-changing experience : ⭐
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Job purpose :
The WFP Regional Bureau in Cairo provides strategic and technical guidance to WFP operations in 17 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Kyrgyzstan, Lebanon, Libya, Morocco, Palestine, Syria, Sudan, Tajikistan, Tunisia, Turkey and Yemen.
WFP has developed and is continuing to enhance and maintain a set of digital solutions to help in managing:
- the identities and entitlements of its beneficiaries ;
- the operational parameters of the programmes that transfer benefits to them, and ;
- the assurances and insights to ensure related risks are properly managed.
This includes SCOPE, WFP’s beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting. While there is a current focus and scale-up/enhancement related to cash-based transfers, SCOPE is intended and being developed to fully support all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities. As an extension and over the next couple of years, WFP also plans to develop a broad array of digital assistance services (DAS) beyond those related to the current SCOPE capabilities.
Under the overall responsibility of the Digital Beneficiary Services Lead, the incumbent will be responsible to support country offices (COs) in the operationalization of SCOPE and related DAS for WFP and/or partners in the region. This will include analyzing new requirements and functionalities for COs, testing and ensuring the new features respond to the programmatic needs. The incumbent should expect frequent missions to countries with SCOPE/DAS operations.
Key accountabilities (not all-inclusive) :
- Coordinate the implementation and operations of SCOPE/DAS in the region, ensuring involvement of all relevant stakeholder units at CO, RB and HQ as required ;
- Engage with CO management and colleagues to support in identifying requirements and the operational design, budgeting, planning and deployment of technology solutions and systems to support SCOPE/DAS in their given contexts, particularly with respect to cash-based transfers ;
- Consolidate, analyze and report on regional SCOPE/DAS operational information;
- Capture, document and analyze (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) CO business requirements for DAS and either identify workable existing solutions or escalate to HQ and follow up for potential consideration (e.g. change request) ;
- Test and analyze SCOPE/DAS solutions and document the match against business requirements for quality and accuracy ;
- Through the appropriate channels, support the efforts of technical teams on outstanding operational issues and changes relevant for the region ;
- Support COs to conduct appropriate IT assessments in order to assist management in making informed SCOPE/DAS-related operational decisions ;
- Deploy as needed to COs to support on-ground testing, roll-out and/or operations of SCOPE/DAS as required ;
- Identify learning needs and support capacity building initiatives for SCOPE/DAS and new related functionalities, aimed at building solid digital assistance expertise amongst cross-functional colleagues in the region ;
- Where relevant, support the CO in extending their operational support to partners for the use of WFP’s SCOPE/DAS ;
- Support the management of change brought about by the use of technology in CO/Programme processes ;
- Perform any other duties as required.
Standard minimum qualifications :
| Education: |
University degree in business management, computer science, telecommunications engineering or social sciences, or another degree with relevant work experience.
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| Experience: |
At least 7 years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development.
Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes.
Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.
Very good communication and reporting skills.
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| Languages: | Proficiency in English and intermediate knowledge of at least one other official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) appropriate to the regional bureau. |
Desired experiences for entry into the role :
Knowledge of and hands-on experience in cash-based transfers (CBT) programming in humanitarian contexts; awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts; and training and knowledge of business analysis and project management philosophies and methodologies would be an asset.
Possession of a combination of broad business skills and IT experience including: General management skills in business and public sector contexts; Business analysis including creation and review of functional and non-functional business requirements for IT solutions.
Ability to operate in distributed / decentralised teams, engage with and support partners.
Ability to perform under pressure, to multi-task, to navigate through multiple priorities and conflicting requests.
Ability to work independently through appropriate personal initiative and regular follow-ups.
Capacity to work in difficult and insecure environments.
Highly-developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals.
Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders.
Detail-oriented & client-orientation.
4ps core organisational capabilities :
Purpose :
- Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work ;
- Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
- Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities ;
- Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.
People :
- Look for ways to strengthen people’s skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP ;
- Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries ;
- Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement ;
- Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).
Performance :
- Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries ;
- Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks ;
- Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders ;
- Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.
Partnership :
- Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning ;
- Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships ;
- Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations ;
- Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.
Terms and conditions :
Deadline for applications :
Interested candidates are invited to submit their application no later than Monday, 06 May, 2019.