WFP seeks to recruit an IT operations assistant – SC5

WFP seeks to recruit an IT operations assistant – SC5

Job purpose :

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

Key accountabilities (not all-inclusive, within delegated authority) :

Under the direct supervision of the Head of Field Office, the incumbent will be responsible for the following duties :

• Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material, etc… ;
• Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc… ;
• Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc… ;
• Plan and schedule preventive maintenance, troubleshoot IT to identify problems with systems performance because of which adjust, replace parts or repair systems components as needed ;
• Administer user access to systems and databases, monitor system and application usage ;
• Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person ;
• Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, networks etc… ;
• Provide IT support to staff in the office, for a better use of ICT facilities ;
• Help in maintenance and troubleshooting of LAN and Setting local security policies (cabling, Wi-Fi AP, Switches etc…) ;
• Escalate IT problems to the IT Service Desk when required (opening – follow-up and closure of incidents) ;
• Train staff on proper use of IT equipment and related equipment ;
• Maintain stocks of spare parts and equipment to support the repair and maintenance of IT equipment and components, along with providing updates for asset management (GEMS) ;
• Provide first level on HF and VHF radio equipment in collaboration with the ICT colleagues based in the CO ;
• Perform any other related duty as may be required by WFP Management.

4Ps Core Organizational Capabilities:

Purpose :

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives ;
•  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor ;
•  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates ;
•  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People :

• Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities ;
•  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds ;
•  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work ;
•  Create an “I will”/ ”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance :

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues ;
•  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency ;
•  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments ;
•  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership :

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor ;
•  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals ;
•  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives ;
•  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Functional Capabilities:

Capability Name	Description of the behavior expected for the proficiency level
Governance, Strategy and Architecture	Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
Change Implementation, Project management, Planning and Optimization	Understands project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.
Technical Expertise	Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
Service Management	Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management	Exhibits a detailed understanding of customers’ IT requests to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
Procurement and Contract Management	Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.