Our Client in Kampala, Uganda in the Hotel Industry is looking for a General Manager position to be filled.
Job Purpose
Develop Business plans and tactical action plans to support the achievement of the strategic plan.
Key Responsibilities
- Champion the Strategic planning process ;
- Plan, organize, direct, control and coordinate all hotel operations as per the laid down operational policies and procedures. ;
- Develop and implement quality guest service standards and feedback systems ;
- Ensure adequate systems and controls are in place to safeguard the safety and security of guests, employees, and company property ;
- Advise the Board on the formulation and implementation of sound financial and operational policies for the hotel ;
- Monitor property performance through verification and analysis of guest satisfaction systems and financial reports as well as initiating corrective actions ;
- Develop accurate and aggressive long and short-range financial objectives consistent with the Hotel’s mission statement ;
- Establish and maintain pro-active human resource functions to ensure employee motivation, training, and development ;
- Oversee effective marketing, sales, and operational activities ;
- Oversee safety and security of guests and employees ;
- Ensure compliance with licensing laws, health and safety and other statutory regulations ;
- Develop and manage the organization’s budget, financial plans, and forecasts ;
- Monitor financial performance, analyze financial statements, and take corrective actions as necessary ;
- Identify cost-saving measures and implement strategies to improve financial efficiency ;
- Explore revenue generation opportunities and oversee pricing strategies ;
- Manage financial risks and ensure financial stability.
Key Requirements
- Degree in Business Management/ Hospitality/Hotel Management ;
- 7-10 Years of experience in the Hotel Industry / Hospitality, 3 years of which should have been in a Senior Management or Executive role ;
- Additional certifications or specialized training in areas such as revenue management, food and beverage, sales and marketing, or human resources can be advantageous ;
- In-depth understanding of hotel operations, industry trends, and best practices ;
- Familiarity with local market dynamics, competition, and customer preferences ;
- Knowledge of relevant laws, regulations, and industry standards ;
- Excellent leadership abilities to motivate and inspire teams ;
- Strong organizational and time-management skills to effectively handle multiple tasks and priorities ;
- Sound decision-making and problem-solving skills ;
- Ability to delegate tasks, provide clear direction, and hold employees accountable ;
- Effective communication and interpersonal skills to interact with staff, guests, and stakeholders ;
- Understanding of financial management principles, including budgeting, forecasting, and cost control ;
- Ability to analyze financial data, reports, and performance indicators ;
- Familiarity with revenue management strategies to optimize revenue and profitability.
Skills
- Business Strategy ;
- Market Analysis ;
- B2B ;
- Business Development ;
- Hospitality Industry ;
- Yield Management.