Le DRC recrute un Responsable CCCM, Malakal, Soudan du Sud
Overall purpose of the role:
The Camp Manager plays an important role in our operations, heading a key program within the Malakal operations area, encompassing Kodok, Malakal town, Malakal PoC, and the Blukat reception centre. Entrusted with the oversight of CCCM activities in these specific locations, the Camp Manager’s duties extend to coordinating assistance, protection, and the delivery of general services to the identified communities. They ensure the establishment and sustenance of effective governance structures, emphasising beneficiary participation in decision-making and community affairs execution. A strong focus is maintained on comprehensive information management, integrating rigorous monitoring and feedback systems. The role demands facilitating open communication with the population and supervising the operation, care, and maintenance of related services. The Camp Manager collaborates closely with Sector Managers within DRC, forging and maintaining robust partnerships with all stakeholders. Reporting directly to the Area Manager, they benefit from technical support from the CCCM Technical Coordinator based in Juba. Leading a dedicated DRC camp management staff team, the Camp Manager oversees contracted national personnel and extensive groups of casual or incentive workers.
To achieve the objectives of the position, the CM Manager will perform the following tasks and undertake the following responsibilities:
Promote beneficiary participation of IDP communities.
- Engaging Beneficiaries: Prioritize the involvement of Internally Displaced Persons (IDP) communities in decision-making.
- Formation of IDP Committees: Champion the establishment of IDP committees that reflect the true diversity of the community. This includes ensuring representation from various groups, notably the elderly, youth, and persons with disabilities.
- Structured Communication: Regularly convene formal meetings and dialogue sessions with community representatives to foster open communication channels.
- Capacity Building: Dedicate resources to the professional and personal development of community leaders, committee members, and special interest groups. This will be achieved through training, Focus Group Discussions, and continued dialogue sessions.
- Feedback Mechanisms: It’s imperative to have robust feedback procedures and grievance redressal mechanisms. This will be facilitated by setting up service desks, other accessible points of contact, and dedicated forums where both the IDP and host populations can voice their opinions and concerns, ensuring they are heard and acknowledged.
- Collaborative Community Action: In collaboration with the protection team, orchestrate a community action planning process that emphasises community ownership of solutions, ensuring sustainable and inclusive outcomes.
Promotion and facilitation of humanitarian services
- Leading Regular Meetings: Host weekly management discussions involving humanitarian groups and community leaders across all locations.
- Site Planning and Design: Collaborate with partners, local authorities and community representatives to design and plan sites. This ensures that people can access services and that the design promotes public health. This includes initiatives where locals can earn, such as creating drainage systems and improving road access.
- Information Sharing: Offer clear information about humanitarian services to all residents. Also, help in smooth communication between displaced persons, the local community, and aid agencies.
- Promoting Peace: Work on initiatives that encourage understanding and peace among community leaders.
- Managing Distributions: Oversee the distribution of goods and services across all locations as needed.
- Celebrating Together: Support and organise events for the community to celebrate global and public occasions.
- Population Tracking: Put in place a straightforward system to monitor the population and the assistance they receive, ensuring everyone is accounted for.
Monitoring and coordination
- Monitor the population flow in and out of the sites
- Ensure gaps in assistance to beneficiaries are filled and avoid duplication of activities by conducting regular and systematic monitoring of service delivery in the location, drawing the attention of stakeholders and partners to overarching needs
- Conduct service monitoring across sectors in the location to gain and share a holistic understanding of services and standards in the area
- Work with the CCCM cluster lead to advocate for adherence to agree upon minimum standards of services among stakeholders and partners
- Identify and formalize roles and responsibilities between agencies providing services in the site as a crucial function to addressing gaps and helping to avoid misunderstandings
- Gather information about presence and needs of IDP population outside the IDP sites, (as security and access permits and in link with other agencies) and advocate for support to these populations as required
- Reporting to and coordinating with the CCCM Cluster State Focal Point and to Juba via the DRC CCCM Technical Coordinator
Management of information and facilitation of communication
- Receive, conduct and/or facilitate baseline information on the characteristics of the population to inform, additional assistance programmes and the effective coordination of distributions
- Liaise with Protection Department to identify people with special needs (child headed families, unaccompanied orphans and minors, the elderly, people with disabilities, etc.) in order to facilitate their timely and convenient access to services
- Operate information dissemination boards and other channels of communicating information between agencies and the residents in the area
- Coordinate with other partners on dissemination of public announcements and messages
Budgeting, Budget expenditure and Budget Tracking
- Disburse and track expenditure of camp management budget component, flagging any over and under expenditures in a timely manner
- Prepare project procurement plans and order for materials in a timely manner
Human Resources and Administration
- Supervise camp management team of contracted and casual staff, ensuring effective staff deployment, performance planning and appraisals for supervisees
- Manage casual staff contracts and camp service contracts
- Ensure staff is well versed on the DRC’s Code of Conduct, accountability, respectful dialogue with the IDPs, and prevention of sexual exploitation and abuse
Coordination and Representation
- Act as DRC’s Ambassador: Attend and actively engage in coordination meetings related to CCCM issues, as directed by the Area Manager.
- Building Bridges: Connect with partners, local officials, and communities to further the goals of the CCCM program in the area.
Experience and technical competencies: (include years of experience)
- At least 5 years’ camp management experience, of which at least 1 year should be at international level, 4 years in a managerial role, and in South Sudan or a similar context;
- Experience in Transit / reception sites and centres.
- Proven technical knowledge of CCCM, project cycle management, SPHERE standards and accountability principles;
- Experience in proposal and budget development and project implementation (including budget management);
- Understanding of and experience in engaging the cluster system in IDP camps or coordination mechanisms in refugee camps;
- Ability for rapid analysis of complex issues, strong decision-making, and translation of programmatic learning and priorities into operational strategies;
- Excellent interpersonal skills, cross-cultural communication and ease in managing a multi-ethnic team;
- Good team leadership and conflict resolution skills, consensus team building, and adaptability;
- Patience and understanding to work with and develop the capacity of national staff.
- Experience delivering programs to tight deadlines;
- Good computer and IT skills and strong communication and writing skills;
- Fluency in written and spoken English language, Proficiency in Arabic is a plus.
- Ability and willingness to work in very remote and isolated locations with limited resources and possible security risks;
Desirable qualifications
- Consistently approaches work with energy and a positive, constructive attitude;
- Prior experience in South Sudan, an added advantage
- Self-motivated and able to work with a minimum of guidance and supervision
- Experience working in security-sensitive environments and enforcing team security protocols is an asset.
Education:
- A degree in political/social sciences, management, development studies, international development or equivalent degree qualifications
Languages:
- Professionally proficient in both written and spoken English;
- knowledge of spoken Arabic is an added advantage
Key stakeholders: (internal and external)
- Area Manager, CCCM Technical Coordinator, CCCM team and other sector teams in Malakal (protection, FSL, shelter/NFI)
Conditions
- Contract: 12-month contract with a possibility of renewal. Salary and other conditions are offered in accordance with DRC’s Terms of Employment for Staff;
- Employment band: MGT F2
- Duty station: Malakal, Upper Nile State – South Sudan
- Reporting Line: Area Manager
Providing equal opportunities:
We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.
Promoting high standards:
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process
Application and CV
Only motivated applicants that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered.
DRC only accepts applications sent via our online-application form on www.drc.ngo under job.
Please submit your application and CV in English no later than 26th September, 2023