Wave recrute un superviseur des comptes marchands, Dakar, Sénégal
Context :
We’re looking for a Merchant Account Supervisor who’s resourceful, determined, tenacious, diligent and excited about getting things done. You’ll be responsible for managing the roll-out of merchant products and supervising merchant activities throughout our field locations as we rapidly scale our business in Senegal.
In this role, you’ll :
- Support the merchant strategy in specific locations within Senegal and ensure activities align with quarterly objectives ;
- Support in growing our operational activities – figuring out how we grow our merchant customer base day after day ;
- Support in hiring, training and managing merchant team members.
Tasks include :
- Onboarding merchants and ensuring they understand how to use the product ;
- Monitoring merchants portfolio and performances ;
- Contacting and visiting merchants regularly and especially when their volume of activity drops ;
- Processing merchants settlements and requests ;
- Talking to users — interview people about their needs and problems with regards to payment merchant and financial services ;
- Increasing update of the merchant product by Wave users ;
- Ensuring quality service for all users of Wave’s merchant product ;
- Reporting bugs detected to engineers ;
- Working closely with New accounts, Product, Growth, Support and Agent Management teams for merchant ;
- Coordinating with Marketing team the implementation of promotions, events and BTL activities at merchants ;
- Working on flexible hours, on weekends, evenings, and statutory holidays if required ;
- Writing daily notes about activities.
Key details :
- Location is within Senegal, region varies ;
- Work authorization in Senegal required ;
- This is a permanent contract with 2 months probation ;
- Fluent in French and Wolof ;
- Strong oral and written skills ;
- Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants ;
- Previous experience supporting customer ;
- Proficiency with computer & android phones.
You might be a good fit if you :
- Are proficient in English ;
- Have a strong knowledge of merchant ecosystem ;
- Demonstrate tenacity and a willingness to go the distance to get something done ;
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination ;
- Are excessively detail oriented and seek to achieve excellence in everything you do ;
- Are client-oriented and have strong organizational and interpersonal skills ;
- Are a diplomatic speaker ;
- Have team work spirit ;
- Are self-motivating with a focus on self-improvement.