WFP recruits an IT Operations Assistant, Fixed term- G4,Gode, Ethiopia
Abou WFP :
The World Food Programme (WFP) is a United Nations frontline agency in the fight against hunger, continually responding to emergencies. Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments. WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations.
WFP Ethiopia is working with the government and other humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.
Organizational context :
The job is found in Country Office (COs). The Job holder report to a Head of the IT Unit for techncal issues and to the respective head of sub office for admin issues.
Job purpose :
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
Key accountabilities (not all-inclusive) :
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use;
- Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff;
- Respond to basic queries about technology and systems to support the correct application of technology.
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked;
- Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff;
- Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems;
- With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products;
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Desired experiences for entry into the role :
- Has experience resolving level 1 IT issues.
- Has experience with technical ICT installations (LAN, WLAN, WAN, IPABX) and IT Service Management.
Standard minimum qualifications :
- Education: With a post-secondary certificate in Computer Science, Information sciences, information systems, electrical/computer engineering or other related functional area.
- Experience: 4 or more years of progressive work experience in academic or professional experience in computer science and database development field or related area.
- Language: Fluency in both oral and written communication in English. Knowledge of the local language is added advantage.
4ps core organisational capabilities :
Purpose :
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives;
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates;
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People :
- Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities;
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds;
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance :
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues;
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency;
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments;
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership :
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor;
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals;
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives;
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.